Return customer but never again
I love the Road ID product and have had one since 2009. I currently own 3 and tried to buy another one and found out how abysmal their customer service is. So bad i'll never order from them again. I tried to order my 4th and had a question. I used their online chat and it said i would get an answer in 4 minutes. After 30 minutes i gave up. I continued my order at which time they tried to reach into my pocket for some sort of charitable contribution. I find that very offensive. Seem today's marketers have found this new method to harass people for money. They all do it. Whenever i encounter it i, leave a business and NEVER return. I wrote Road ID a note about my experience under their "contact us" link. Since then all i've gotten is incessant solicitations but never a response. I'll never return to Road ID or tell my friends about the product until they get their act straight. Personal friendly service gets return customers. Not impersonal online responses and harassment.
By Gary