RoReviews of ro.co

Response from Ro· Aug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The $39 fee covers your initial online medical consultation with a licensed provider. If approved for treatment, the Ro Body membership and medication are billed separately, and the $199 charge was likely for your medication. We strive to be transparent about our pricing, with full details available at ro.co/weight-loss/pricing before purchase. We'll be reaching out to you directly to review your concerns and see how we can help.

Response from Ro· Aug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We strive to be transparent about our pricing, including that the initial consultation, Ro Body membership, and medication are billed separately, with full details available at ro.co/weight-loss/pricing before purchase. While medication pricing can vary by dose, members are not required to increase their dose if they're seeing good results on their current one, as treatment is personalized based on your progress and your provider's guidance. We'll be reaching out to you directly to learn more about your concerns and see how we can help.

Response from Ro· Aug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your account and concern. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.

Response from Ro· Aug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The $39 fee covers your initial online medical consultation with a licensed provider. If approved for treatment, the Ro Body membership and medication are billed separately, with full pricing details available at ro.co/weight-loss/pricing before purchase. We'd like the opportunity to review your account, including your cancellation and the charges you referenced. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.

Response from Ro· Aug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We understand that affordability and access to support are important. Our Care Team can be reached through secure messaging in your Ro account or by emailing [email protected], and the Ro Body membership includes ongoing access to licensed providers, prescription management, regular check-ins, secure messaging with your care team, and optional 1:1 nurse coaching. We'll be reaching out to you directly to follow up on your concerns and your cancellation.

Response from Ro· Aug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The $39 fee covers your initial online medical consultation with a licensed provider. We'd like the opportunity to review your account, including your cancellation request and the communication you received, to better understand what occurred. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.

Response from Ro· Aug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your account, including the charges, cancellation request, and medication order you referenced, to determine what occurred. We'll be reaching out to you directly to learn more and see how we can help.

Response from Ro· Aug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The first month of the Ro Body membership may be $0 after applicable promotional credits, but this does not include the cost of medication, which is billed separately. We'd like the opportunity to review your account and the charges you referenced to determine what occurred. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to investigate and assist you.