RoReviews of ro.co

Response from Ro· Aug 18, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing We’ll be reaching out directly to review the charge with you and see how we can help.

Response from Ro· Aug 18, 2026

Hi there, we’re sorry for the frustrating experience. We’d like to review your account and the $39 consultation charge to better understand what happened. We’ll be reaching out directly to look into this further and see how we can help.

Response from Ro· Aug 18, 2026

Hi there, thank you for sharing your feedback. We understand that cost is an important consideration. The Ro Body membership is $149/month, with prepaid options that can lower the monthly equivalent to as little as $74/month. It includes ongoing provider support, check-ins, health coaching, insurance support when applicable, and other care resources. Medication is billed separately, and you can review current pricing at https://ro.co/weight-loss/pricing/. Please reach out to [email protected] for any additional assistance.

Response from Ro· Aug 18, 2026

Hi there, thank you for sharing your feedback. We’re sorry for the confusion around what’s included. The Ro Body membership and medication are billed separately. Membership provides ongoing access to provider care, check-ins, health coaching, and insurance support, while medication costs vary based on treatment, dose, and coverage. We’d like to review your specific concerns about your experience, so we’ll be reaching out directly to see how we can help.

Response from Ro· Aug 18, 2026

Hi there, we’re sorry for the confusion around your charges and shipment. Most GLP-1 orders shipped through Ro or a partner pharmacy are processed and shipped within about a week, excluding weekends, and you’ll receive tracking by email and in your Ro account once it ships. We’ll be reaching out directly to review your billing and order status and see how we can help.

Response from Ro· Aug 18, 2026

Hi there, we’re sorry to hear about your experience and for the frustration. We’ll be reaching out directly to review your cancellation and billing activity to determine what happened and see how we can help resolve this.

Response from Ro· Aug 18, 2026

Hi there, we’re sorry for the confusion around the pricing and medication options. The Ro Body membership and medication are billed separately, and medication pricing varies depending on the treatment and dose. The monthly membership is $149, but we offer prepaid savings options that can lower the monthly equivalent to as little as $74/month. You can review current pricing and available options at https://ro.co/weight-loss/pricing/. Please reach out to [email protected] for any additional assistance.

Response from Ro· Aug 18, 2026

Hi there, we’re sorry for the frustration with the payment issue and lack of an update. We’ll be reaching out directly to review the credit card issue and your account status and see how we can help get this resolved.