RoReviews of ro.co

Response from Ro· Oct 14, 2026

Hi there! I apologize for any confusion with our pricing. We provide a full breakdown of costs during the online visit so that patients can review the pricing and terms before agreeing and submitting their visit fully. If you have any specific questions or concerns please feel free to reach out to [email protected] and we'd be happy to assist!

Response from Ro· Oct 14, 2026

Thank you for sharing your feedback with us. We appreciate your positive comments regarding the speed and convenience of our platform. We also hear your frustration regarding the separate payment processes for subscriptions and prescriptions. We will take your comment into consideration as we continue to improve and grow.

Response from Ro· Oct 14, 2026

Hi Barbara! I apologize if there was any confusion with our pricing. Medication costs are separate from the Ro Body Membership fee. We provide a full breakdown of these costs during the online visit so patients can review the pricing and terms before agreeing and submitting their visit. I'll drop a link to our website to help clarify any confusion over pricing and/or membership fees: https://ro.co/weight-loss/pricing/ If you have any questions or concerns please feel free to reach out to [email protected] and we'd be happy to assist!

Response from Ro· Oct 14, 2026

Hi Corey! I'm so sorry for any frustrations with your experience. I'm going to send you a message to request more information so that we can better assist you with this. I look forward to connecting with you soon!

Response from Ro· Oct 14, 2026

Hi Tom! I apologize if there was any confusion with our pricing. Medication costs are separate from the Ro Body Membership fee. We provide a full breakdown of these costs during the online visit so patients can review the pricing and terms before agreeing and submitting their visit. I'll drop a link to our website to help clarify any confusion over pricing and/or membership fees: https://ro.co/weight-loss/pricing/ If you have any questions or concerns please feel free to reach out to [email protected] and we'd be happy to assist!

Response from Ro· Oct 9, 2026

HI Jean! I'm happy to look into your current treatment plan and answer any questions you have - I'm going to request more information from you so I can look into your account.

Response from Ro· Oct 9, 2026

Hi Donna, I'm sorry you had trouble getting in contact with us! From the Ro App or the Ro website after logging in, hit "support" then click the treatment you'd like to discuss further and "start a new conversation". That will get you in direct contact with the Nurses and support team. You can also reach out to [email protected] at any time and we would be happy to look into any questions or concerns. I hope this is helpful!

Response from Ro· Oct 9, 2026

Hi Joel, I apologize for the confusion with our pricing. Each month, you’ll have 2 separate monthly charges: 1. Ro Body membership: Up to $149/mo You can prepay and save up to 50% with a multi-month membership. 2. Medication: Varies based on the medication prescribed and your preferred payment method. This link should help clarify any confusion pricing and/or membership fees: https://ro.co/weight-loss/pricing/ If you ever have any questions please feel free to reach out to us at [email protected] at any time and we would be happy to assist!