Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
7,254 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 1,560 reviews with 1 star · Clear filters
Cost $99 to tell me my insurance doesn’t cover the brand name treatment and then the website doesn’t work. Also unclear how to cancel.
By Cristin M.
Response from Ro· Aug 27, 2024
Hey there- to cancel your membership, follow these steps: 1) Log in at my.ro.co and click on ‘plan’ on the white card that says Ro Body Program. 2) Select ‘cancel plan,’ which will allow you to cancel.
Back in February/March, my credit card suddenly reflected $560+ charge for this company plus a subsequent one for c. $45. I had never signed up for this company, don't get injections, nor had I heard of them. I have a health plan, so I would not need this outfit. I had to contact my credit card company and dispute the charges, so my old card was cancelled. Unbelievably, even with a NEW card number, this company still managed to sneak two charges on it-so now, another card cancellation. What a joke.
By April H.
Response from Ro· Aug 20, 2024
Hey there- I'm reaching out to get more information from you so that we can look into how this happened and make it right.
They will take your money for the weight loss and then tell you the medication is not available. They will not respond to refunds. Totally ripped me off.
By Matt
Response from Ro· Aug 20, 2024
Hey there- for all questions regarding billing and refunds, please contact [email protected].
I've been trying to change my prescription but I'm able to and they keep charging my card
By Paul T.
This company is not transparent with its pricing at all. I felt very mislead about the cost and they wouldn’t refund my money after I learned it was going to be $450 a month. There are less expensive companies out there that are transparent with their pricing. Sadly I learned the hard way.
By Jennifer D.
They advertise the compounds (generic versions) of their weight loss drugs as available via their website. These are a fraction of the cost of the brand name meds. This is why I decided to apply, because I can not afford $1,200 a month for the brand name plus their fees. But after they had me filled out a bunch of things, then take a blood test, pay a NON-refundable fee, they came back saying I was "approved" but only for the brand name drugs, which meant $1,200 + a month, versus less than $350/month with the compound (generic) versions. THIS was shady and just really BAD business practice. They should tell your FROM the beginning before you pay the NON-refundable fee. It like theft. I had to cancel and loose the non-refundable fee of almost $200. STAY AWAY. Many other providers online that DO offer the generic versions.
By raul H.
Response from Ro· Aug 20, 2024
Hey there- I'm sorry to hear that you had a negative experience with us. Due to certain restrictions, compounded semaglutide may not be available in your state. The initial $99 consultation fee includes a provider consultation, blood test and health assessment, GLP-1 prescription (if appropriate), and insurance concierge.
Shipping takes forever. Totally unacceptable. Could get similar product delivered next day.
By Sam
Via an email from GoodRX and then on the RO website Semaglutide shots were advertised for $149 per month plus a $99 initial doctor fee. I filled out the form. Within just a few minutes I received an automated email that I was approved and asked to select medication preferences. That led to a page only offering semaglutide for $300 per month. I emailed to complain and demand my $99 back, and have gotten no response.
By MS L.
Response from Ro· Aug 20, 2024
Hey there- I'm sorry to hear no one has responded to your email. I'm reaching out to get more information from you so we can get get back to you promptly.
