riversidepayments.comReviews of riversidepayments.com

WARNING TO SMALL BUSINESS OWNERS — RIVERSIDE PAYMENTS! I strongly advise every small-business owner to think twice before signing anything with Riverside Payments. Our experience has been extremely disappointing, financially damaging, and, in my opinion, completely misleading. We were promised FREE equipment, only to discover that we are actually paying approximately $200 per month in leasing fees. That’s $9,600 over four years for equipment we were told was free! We were also told that approximately $400-something would be deducted monthly and that we would receive reimbursements based on our sales. We have not received the reimbursements we were promised. What makes matters worse is that it’s not just Riverside Payments taking money. There is also an equipment-leasing company and another third-party processing company collecting fees. Instead of one predictable monthly payment, we have multiple companies withdrawing money from our business bank account. As a small business already struggling with rent, payroll, utilities, and operating expenses, these unexpected charges are putting tremendous financial pressure on us. I’ve contacted their representatives several times, but either someone is sick, unavailable, or simply doesn’t respond. I have messages documenting these conversations and my attempts to resolve the situation. Now we’re stuck in a FOUR-YEAR CONTRACT that we never would have agreed to had the actual costs been clearly explained. I also urge Clover to reconsider working with Riverside Payments and to investigate how these agreements are being presented to small-business owners. I feel completely misled and taken advantage of. I would never recommend Riverside Payments based on our experience. At this point, I’m desperately looking for a way out of this contract. If anyone knows a payment-processing company willing to buy out our Riverside Payments contract and equipment lease, please contact me. I’m willing to switch companies to get out of this situation. Small-business owners deserve honesty and transparency, not unexpected charges and years of financial obligations they never understood they were signing up for.

They scammed us... we were a customer with them for over 10 years. Same thing happened when we first signed but I thought since we were a customer and just resigning our current contract we were doing so, but they increased our devices from 1 to 6 and our device rental costs from $200 to $600 without asking us. They promised 2.13% but are charging us around 4.5%

They lied about their capabilities, and the sales rep scammed over the contract period and cancelation fees. Now I'm stuck paying 300$ a month for a system I can't use.

Here's an update to my review of 9/1/26. Riverside Payments called me back on 9/2/26 and told me that there was a misunderstanding with the rep that I spoke with on 9/1/26. The amount that I owed them for cancelling my contract early is actually $695 not $200. Even though they could not provide me with the "integrated processing service" that they promised me, I am still on the hook for their cancellation fee. This is a total scam and they should be ashamed. Very disappointed in this company. They came to my business offering to lower credit card processing fees. They said that their merchant service program would integrate with my company's service program. I asked several times if they were sure it would be compatable and even showed them paperwork from my service program stating that other providers cannot integrate with their system. They assured me that they could do it. After all the paperwork was signed and they wasted hours of my time with PCI compliance lists and other miscellaneous things, they told me that they can't integrate with my service program after all. But that I can use a stand alone program to process my credit cards and then manually enter the data into my service program. I told them that was unacceptable and that is not what I agreed to when I signed the contract. They said they would cancel my enrollment. A few weeks later, I received a call from their Senior Merchant Specialist telling me that I owed them a cancellation fee for terminating my contract early. So, they expect me to pay a fee to cancel a service that I never used and that couldn't provide for me what was promised. That is utter BS! But instead of arguing with them, I gave them their $200 and decided that I share my story with every local business owner that I know so they can protect themselves from this shady company.

If i could give a negative review I would. This company has held funds after we have given them all the documents that were asked for by them. This company is a scam. Trying to get out of the contract since we started in March and they keep telling me to do another month and will do a rate review and not followed through. Do not sign up with them if a rep comes into your business tell them to leave!

TRUST ME YOU WILL REGRET DOING BUSINESS WITH THEM. READ YOUR CONTRACT!!! THE SALEMAN WILL LIE, AND YOU WILL SIGN A DIFFERENT CONTRACT, NOT THINKING THEY WOULD LIE. BE AWARE OF EQUIPMENT FEES AND CONTRACTS, THEY DO NOT TELL YOU ABOUT. ITS HIDDEN IN THE CONTRACT. BEWARE!!!!!!!!!

I simply cannot say enough bad about this outfit. The worst.

They’ve been operating for 9 years here in Nevada under a ‘Permanently revoked’ corporate charter. They don’t pay taxes or licensing fees in Nevada, yet they like to extract processing fees from our local businesses. They surcharge PIN DEBIT (violating the federal Durbin amendment act) to increase their residuals, and they’re currently facing a judgment for a breach of contract. They also tried to setup a shell company in the heart of downtown Summerlin, and sign retail merchants to voidable processing contracts. All facts, no exaggerations.