River Chic DesignsReviews of riverchicdesigns.com

Response from River Chic Designs· Nov 4, 2025

Thank you so much for your 5-star review! We’re thrilled you chose us and hope you love your rocking horse. Enjoy—and thanks for supporting our small, family business!

Response from River Chic Designs· Nov 4, 2025

Thank you so much for your 5-star review! We’re so glad to hear that you’re enjoying our candles — your kind words mean so much to us. Each one is hand-poured with care, and it makes us so happy to know you love them!

Response from River Chic Designs· Oct 29, 2025

Rebecca, We’re sorry to see your 1-star review, but we’d like to clarify what occurred. You sent an email after business hours requesting to cancel an order. When our office opened the next morning, we had received 13 emails from you, several of which contained threatening and inappropriate language. As stated on our website, emails received after hours are reviewed once business resumes. When we saw your first message, we noticed you had multiple open orders, so we reached out to confirm which one you wanted canceled — but we did not receive a reply. In the meantime, one of your orders had already been packaged and loaded onto the FedEx truck, which automatically triggered a shipping confirmation. After receiving your subsequent emails with continued threats and foul language, we made the decision to cancel all remaining orders. You also filed a complaint with the Better Business Bureau, which was closed in our favor after we provided full documentation of the situation. We would also like to add: You filed a dispute on all 11 purchases you received prior to us cancelling your outstanding orders, and your bank reimbursed us because you tried to commit fraud. We provided all of the proof as well as to the local authorities. Our company owes you nothing. For the safety of our staff and integrity of our business, we do not tolerate abusive behavior. Additionally, your name appears multiple times on badbuyerslist.com, a database used by small businesses to report abusive or fraudulent buyer activity. https://badbuyerlist.org/buyer/d08a09d7ed56207ad175c9eb https://badbuyerlist.org/buyer/1d7a1deb0921729abc96f5eb We always strive to treat every customer with respect and fairness, but we must also protect our team and uphold professional standards.

Response from River Chic Designs· Oct 29, 2025

We’re sorry to see your 1-star review and wanted to clarify what happened with your order. A replacement clay pot was shipped as soon as our new shipment arrived. We reached out twice by email requesting damage photos so we could process your replacement, but unfortunately, we never received a response until about two weeks later. We always honor replacements for damaged items as long as the product is in stock — and when it’s not, we issue a refund. We take pride in standing behind our products and doing our best to resolve any issue quickly.

Response from River Chic Designs· Oct 29, 2025

Thank you so much for your 5-star review! We're so happy to hear that you love your new lamp — it truly makes our day to know our pieces are brightening your home. We appreciate your support of our small business and hope you’ll shop with us again soon!

Response from River Chic Designs· Oct 29, 2025

Thank you for your feedback. I wanted to clarify that according to UPS tracking, your package was delivered the day after you left this review. Your order shipped within our posted timeframe, and UPS delivered it just a few days later — well within our normal delivery window. I’m glad to see it successfully arrived, and I truly hope you’re happy with your purchase. If there’s anything we can do to make your experience better, please don’t hesitate to reach out.

Response from River Chic Designs· Oct 29, 2025

We’re sorry to see your 1-star review and wanted to clarify the situation. You originally ordered a candle in the wrong color, which you returned. As a courtesy, we poured a brand-new candle in the correct color and sent three emails and made several phone call attempts regarding the small shipping invoice required to send the replacement. Unfortunately, since the invoice was never paid, we could not ship the new candle, and a refund was issued instead. Please note, as stated in our policy, we do not cover shipping costs for customer order mistakes. We always strive to be fair and transparent and would have been happy to ship your replacement immediately upon payment of the shipping cost.

Response from River Chic Designs· Oct 29, 2025

Thank you so much for your 5-star review! We’re so happy to hear you had a great experience and that we could help. Your support means the world to our small business!