Ritz ToursReviews of ritztours.com

My disappointment was with Your (Ritz Tours) representative, Olga Reynolds, who was assigned to our group for the booking. For Example, she was not available when called; and seemed be irritated when asked a question about details. She did not provide call backs, someone in our group would have to keep calling her. The requirements for arrival day and transfer was not explained. The poor service I received from Ms. Reynolds discouraged me to the point that I have decided to not recommend or utilize your travel company in the future. On a positive NOTE: The hotel selections were wonderful I enjoyed the room, amenities and location for each city and booking. The tour guide "Pattanavadee" was one of the most professional guides that I have ever worked with. She was very knowledgeable of the culture and the history of each city we visited. She made herself consistently available, even during the evenings that did not have an excursion planned. the excursions were enjoyed tremendously.

We had a great experience with the agent at Ritz, who was very responsive. The tour guides were excellent—helpful, knowledgeable, and made the experience enjoyable.

First - a shout out to Lillian Li for providing great service with our special needs with hotel accommodations and stops on this tour for our group! Our tour guides in both countries were excellent and extremely helpful, especially Dom in Vietnam who helped us retrieve some left behind items at one of our hotels. Our tour guides were well informed and very entertaining enabling us to learn and experience the culture and wonderful foods of Vietnam and Taiwan. The 5-star hotels were unbelievable - amazing breakfast buffets and excellent location to shopping centers and night markets. Highly recommend using Ritz Tours for your travel plans.

6 of us have a great time around the island of Taiwan. Ritz tours rep. Lilian did the good job. also the 7 days around the island was very enjoyable. We also stayed at two hotels. the Regent Hotel is the best, the breakfast buffet was superb good.

Wonderful customer service from the beginning planning stage to the end of the trip. Great hotels and a fantastic tour manager. The itinerary was great.

I have been a longtime customer of Ritz and they again did not disappoint. Even though Ritz technically doesn't organize its own Taiwan tour, it does offer this Taiwan round island tour via a local travel agency which offered everything that my family wanted for our first trip to Taiwan. We covered many of the major cities and sights including Taipei, Sun Moon Lake, Tainan, Kaohsiung, Kenting National Park, Taitung and the East Coast Scenic Area, Hualien, and Jiaoxi. Most of the hotels were 5 stars, except for the one in Taipei though it was centrally located by a major train station and close to night markets including Ximending and Ningxia. As expected, the food and night markets in Taiwan were excellent! The local tour guide for the entire island, Michael Ma, was also very good and fluent in English. Of note the tour does combine other tourists from various hotels in Taipei together for the 5days/4nights round island part. We also extended our trip to Hong Kong-Macau-Shenzhen, though those cities were self organized. So, overall, wonderful family trip!

The Trip was great, The Guide Patty was excellent. She was very helpful as well as going above & beyond to ensure we had an enjoyable trip. She was warm, professional and excellent caring hospitality. Now the travel agent I dealt with preparing and planning trip, Olga Reynoso, Ritz Tours had terrible customer service. When she was presentative with a problem or issues or just information, It would take her weeks to respond or would not respond at all to emails etc. She was not helpful at all. I would try Ritz Tours in the future, but I will not utilize or contact Olga Reynoso at Ritz Tours. Will have to use someone different, than if I receive the same results/treatment I will not use Ritz Tours for any future travels.

It was a wonderful tour with great meals and lovely hotels. Our Tour guide Davis was awesome. He was very helpful with our group, which most of us were Senior Citizens. He took care of us liked we were his family. Very VIP. He organized the tours very well. Davis and this tour was the best one that I had. A very memorable tour. Thank you very much Davis for your excellent service and Ritz Tour in our private tour.