risegardens.comReviews of risegardens.com

Great product

They didn’t include the ESSENTIAL pod trays with my ALMOST 2 GRAND order for a triple level planter & almost $500 in plants and now refuse to send them. Don’t do business with them they don’t care about their customers once they get your money

Good company

Your website is very difficult to use and navigate. I was unable to edit my order on a phone or iPad. When I finally tried with my laptop, it was sheer luck that I was able to figure it out on the third try. There is nothing more frustrating than clicking on the “EDIT”button, and nothing happens. Furthermore, for this and other reasons, I am considering cancelling my membership, but there seems to be no way to do so.

The box is big but the contents were well protected. Setup was easy. Garden was beautiful. The app is great. Growing in my house is fantastic. I love the range of plants I can grow. After looking at all the options, Rise was what seemed the best. I am not disappointed

Receiving my order was a bit of a nightmare. I had about 5 things missing. And they would send me the replacements but sometimes forgetting twice some items. So it took forever to get the garden assembled and finally working. Customer service did send me what ever I needed. I was extremely confused on how to grow the seeds, work the garden and clean it. I think those instructions could be WAY better and more user friendly.

From poorly written assembly instructions to multiple accessory orders being screwed up, I should have returned this system after it arrived. Despite these hiccups, I got it put together, was enjoying using it and even considered ordering a second system. However, now, at just over three months old, the cabinet that houses the water reservoir not only molded on the inside but also rusted at soldered joints. Rise suggested a number of reasons why I might be getting mold - attributing it to my environment which falls well within their operating range - but never addressed the rust or the fact that their paint job did not provide coverage at joints. Excess moisture caused by their heating system and a poorly ventilated cabinet (it is 8" away from my wall in the back and there are no walls to the right, left or front of the cabinet) led to the mold and rust at the joints. Because the paint wasn't complete near the bottom, what was there chipped away and caused more rusting. All communication has been via email, they insist, without a single phone call, that the fault with this system is mine. This is a manufacturing defect and they refuse not only to address it but also remedy it.

I ordered the rise garden extension. When it arrived it did not fit my garden as it said it would in the description. I have an email to rise garden and have received a standard form letter response but have not been helped in resolving the issue.