Riley HomeReviews of rileyhome.com

Terrible experience from start to finish. I ordered two towels at $75 each, expecting luxury quality, but they were dull and underwhelming. Definitely not worth the price. The return process was even worse. Riley initially gave me the wrong return address, and I had to pay out of pocket to reship the towels. Even after the package was confirmed delivered on April 3rd, I heard absolutely nothing. I had to follow up multiple times and finally send a formal complaint—only then did they issue the refund. It took over six weeks from the original return for me to get my money back. Completely unprofessional. Never again.

if i could give this zero stars I would. I will spare you the details of how awful their customer service is and has been, you can find that on the BBB site but they have now kept an item that they had me pay to mail back to them for a return and have not fully refunded it they have only partailly refunded. So we have been charged $100 for an item we don't have in our possession that they are keeping. I am not claiming to be versed on law by any means but I would think this is some type of theft and/or fraud. DO NOT PURCHASE FROM THIS COMPANY. WORST SHOPPING EXPERIENCE OF MY LIFE!

I purchased a duvet insert in 2021 that is still under warrantee. Unfortunately, the quality of the item has not held up. Many of the quilted squares are completely flat. The company claims this is normal wear and tear and refuses to replace or repair the duvet insert. Only option is a discount to purchase a new item from them -- which is absurd if this is the quality I can expect from them. Cannot even write a review of the duvet insert on their website. It was fine at first, but they clearly do not stand behind their product.

I would avoid this company at all costs. They are surely going out of business soon. They do not uphold their warranty and have not released any new products in years. They have no live chat or phone number as they state on their website. I am highly skeptical that they even sell the same products or the same quality as they used to.

I purchased the white goose down comforter less than 3 years ago. It supposedly has a 5 year warranty. Approximately 50% of the down has either shifted or come out of the cover. I reached out to Riley for a warranty replacement and they basically told me it was "normal wear and tear" Instead, they offered a discount to buy a new one. I have down comforters that are 15 years old and have not had the down loss or shift of this one. I am well within the 5 year warranty and they will not honor the quality of their product. I wish I could include pictures as the shift and lost is horrendous. Not exageratng when I say this is the worst down comforter I have ever owned. Riley blocks my ability to leave a real review on their website. I've tried for quite a while and also requested a link from them to review direct. Crickets. Lastly, it took 2 weeks for an email response after having to follow up 3 times and call their "voicemail only" number to get their take on the warranty. Based on their response times and canned response I would assume they have labor issues and/or are struggling to stay in business. Caveat Emptor!

Total Satisfaction—A Happy Camper Riley Home products are excellent quality goods that are simply well made, luxurious and of the highest quality. I have not been disappointed by their towels, bath mats, bath robes, percale bed sheets and throw blankets.

Riley is almost certainly going out of business and they just haven't announced it yet. Almost all products pictured on the site are unavailable. The chat which is supposed to operate 9-5 EST is not in operation. Their corporate number is not answered but when picked up goes straight to music. And email, their stated preferred mode of communication, goes unanswered. Don't need any other signs that they are not really operative and after my very disappointing experience with SnoweHome when they went under I am sensitized to what can happen when you place an order and your form of payment is accepted-likely nothing. The law requires that once a site has taken your money (and processed it) their obligation at that point is to send the item to you. That is unfortunately all that is required: They don't have to answer the phone or email or text and they don't have to offer replacements or anything a good company would do. SO-If you have been ill-treated by Riley take your issue to your credit card company or to your bank and there is a process for them to issue you a refund after doing some research on your situation. If I have been wronged I have always been able to secure a refund from my bank which then does a chargeback to the customer. You can start by calling customer service at your bank or card company. This is a businesslike and secure option for you and much preferable to feeling as if you have been scammed-good luck!

Love your products. They all are made with quality material and craftsmanship.