RikilovesrikiReviews of rikilovesriki.com

Used my mirror a handful of times. Ended up experiencing the battery swelling issue. This company needs to stop selling a product they are obviously aware is unfit for purpose AND extremely dangerous, especially for such exorbitant prices. House fires can literally kill people. I hope they fix this issue before something awful happens.

I have had 3 Riki skinnys. The batteries swell and I can't use . Afraid of a fire. One is brand new. One charge. Calling customer service but they never help. I will try again for the last time. Then I give up!!!

Recently bought a Riki Tall duo mirror. One of the functions does not work. Despite sending numerous emails, nobody ever responds. Once they've had your money, they are not interested. Don't waste your money here

I purchased a RIKI mirror and recently experienced a battery swelling issue after minimal use (3 uses). I contacted customer service and was initially offered discount, ultimately a like new replacement, later informed that the request was being processed and required management approval. However, communication has been inconsistent and the process has taken an extended amount of time (1 year to be exact) without a clear timeline for resolution. I have also filed a complaint through the Better Business Bureau as I await a final resolution.

Edit: I have updated this from 1 Star to 4 Stars as customer support has finally responded and will be sending me a 'like new' replacement. I feel this is a very fair resolution. I don't need a NEW mirror, only one that is safe to use as I almost shipped my mirror home but realized that battery is bloated. Can you imagine if this started a fire in transit? Thank you Aira Tricia Rocaberte, my customer support representative. I greatly appreciate the attention to detail. Original Post: I don't know what happened to this company. Their mirrors are super expensive and the battery on mine is bloated and now is unusable. I've reached out twice online to support and no one ever responds. I suggest ordering from Ilios mirrors which are far superior anyway. Rikki is not worth ordering from, so don't waste your money.

If I could give them less than 1 star I would. The battery for the Baby Face red light LED mask stopped charging. The mask was a Christmas gift and is now garbage. There is no customer service you can reach and the replacement battery isn't for sale on their site. I can't return without cust svc. Their very expensive mask is now garbage.

I had a similar situation happen like one of the comments.... Order a riki scultress as a gift and there were no updates at all. After sending over 100 emails, they finally reply back and said it was "backordered and will be shipped out next week." A day later the item is marked as shipped with a shipping number after I told them I will patiently wait until I pass away to receive the item. DO NOT BUY DIRECTLY FROM THEIR WEBSITE. Customer service is a joke. They will act quickly when you want to cancel an order but will not care to ship out item until you reach out.

Ordered a $350 mirror and received an Order Confirmation email. After several more days, I had not received a Shipped email or Tracking Number. Had to “chat” on their website to find out that the mirror I had paid for was Out of Stock and they didn’t know when it would be available again. This joke of a company should have reached out to ME instead of me having to contact them.