Rifle Paper Co.Reviews of riflepaperco.com

I'm pretty sure they did a bait & switch on me. I clicked on a rug that was 5X7 that clearly stated it was $52.50 so with the tax and the $20 and was charged $20 shipping it was nearly $80. What I received was a 2x5 rug that weighed 3.5 lbs! I had first fell in love with these rugs when I saw them at Home Goods. Luckily I went to a different store & found the exact one I was looking for for $79 and they actually had the one the sent for $19! Shady company to buy from, buyer beware.

Leider zu spät Bewertungen gesehen und gelesen. Schlechteste online shop! War Fehler bei Rifle Paper zu bestellen

CROOKS. Website “allows returns.” After many emails and phone calls, no one has responded. Mailed them back. NO REFUND YET. Customer service nonexistent.

Terrible shopping experience and overwhelmed customer service team. If I could give 0 stars I would. Placed an order on 11/27. Received it 12/10 and it was someone else’s order. Immediately email asking for my order to be shipped. EOD 12/11 they reply that part of my order is sold out now so they’ll refund me for those items and reship the balance and I’ll get a tracking email when it ships. Crickets. I email on 12/11 asking if other colors can be swapped for my out of stock items, and then again on 12/15 and 12/17 asking for the status of the reshipment. Finally today, on 12/19 I receive a tracking number that was created today! 8 days after them saying a reshipment is being made and they haven’t even shipped the order. There’s now no chance these items can be delivered to me and I can wrap and resend them from NV to NY in time for Christmas. You can’t reach them via phone and they are slow to reply by email. I’ve asked for a refund, I don’t need the items anymore and will never purchase their items directly from their website in the future. I will call my bank if I do not have a response today.

Ordered a planner from their website. Never received order despite multiple attempts to reach out to customer service. Order has remained in “pre-shipment” status with zero movement. Customer service is unresponsive. Will also be filing a BBB complaint. Do not order from this company.

I never write negative reviews because I understand businesses can have "off days" and human error is inevitable. That said, I'm bummed to write that my experience with Rifle Paper Co. felt like a complete ripoff. I ordered a rug from the mobile site and when it arrived it was the wrong size--a runner rather than the area rug I'd wanted. I called the helpline and it rang and rang before going to the 90s "fax machine" screech. By email I was informed that I would have to pay for the return shipping (I'd already paid for the rug to be shipped to me). Altogether I paid $75 for shipping for the wrong rug that I no longer have.

I have reached out by phone and email with no response. Absolutely horrible customer service. Not what I was expecting from Rifle Paper Co.

Many purchases, many delays. In January - three month delay on Wall paper purchased. They said they would honor a 365 day return policy if extra wall paper was not needed. Three months later I tried to return excess and was told "we have a 30 day return policy". "Our vendor partner no longer carries this item and we cannot refund at all." They are only a reseller for so many of their products... and are just not reliable in providing product or allowing returns.