Ridge & RiverReviews of ridgeandriver.com

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Great hats love the quality

The product is better than I thought it would be. This hat feels so soft and worn in.

On 8/19/2023, I ordered a kayak from RidgeAndRiver.com. The website indicated it was in stock, and I paid for “LTL kayak shipping.” So, it appeared R&R had the kayak and would freight ship it to me. Three days later, having received no update, I emailed requesting the order status. I received a reply including this statement: “I will check and see what the timeline is looking like for a pickup to ship your kayak.” I heard nothing. I reached out via their social media channels, was told I’d get an update, but received nothing. Their website order tracker consistently said, "your delivery status is unavailable." On 8/31 I requested they cancel the order and issue a refund. That email got a response, including this statement: “We were trying to figure out how to drop ship from the supplier to you.” So, apparently they did not have the item, or they never intended to ship directly to me. Either way, they deceived me. Had they communicated proactively and made me feel confident the order would be fulfilled, I might have gone along with it. While I did receive a full refund, I wasted a lot of time and energy only to end up where I started.