Sent me the wrong product and never…
Sent me the wrong product and never responded to my request for a refund/exchange.
By CSo
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
16 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Riderzon provides the ultimate online equestrian shopping experience. Founded by the team that brought Samshield Helmets to the North American continent, Riderzon strives to provide the best equestrian brands at the best prices. Specializing in Samshield, Flex-on, Arion Tack, Seaver, Veltri and Lilo Belts, Riderzon understands the needs of themodern equestrian and strives to provide the best customer service possible.
riderzon.com (riderzon.com) has 16 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
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Sent me the wrong product and never responded to my request for a refund/exchange.
By CSo
Deceptive return policy - proceed with caution.
By Katie G.
Response from riderzon.com· Aug 9, 2022
We apologize for your experience on Riderzon. At Riderzon we strive to bring our customers the best brands at the best prices. We are sorry our 40% off sale on tack did not meet your expectations. Unfortunately when we list products on sale we are making room for new inventory and cannot accept returns. We are very open with our return policy and our Return & Exchange Policy for On Sale Items which can be found on our Customer Care page here https://www.riderzon.com/customer-care.