Ride1UpReviews of ride1up.com

My bike has been to the bikeshop for 2 weeks straight because the front brake can't stop squeeking and the wheel, in motion, is doing a weird noise when turning right and left a 25 kmh +. Workers don't know what to do.

The delivery process went smoothly. Assembly wasn’t too bad. Two relatively major issues I did have were: front brakes needed bled right out of the box (I had to pay a shop out of pocket) and spokes on the front tire had almost no tension in them on delivery (paid a shop out of pocket for tensioning as well). So that was about $120 dollars that I spent to have those two issues fix right off the bat. The bike itself now rides great. Shifts and pedals smoothly. Pedal assist feel basically seamless, which is impressive. Overall I’m pleased with the quality and ride of the bike itself. But those two out of the box (and pocket) issues kind of started me off with a bad taste in my mouth. I was considering ordering some after market stuff, it would be nice if ride1up gave me a credit for the $120 I paid just to get on the road. V/R Steve

I recently purchased the Ride1Up Vorsa and overall, I do like the bike—but there have been a number of small issues that add up. Out of the box, the bike was very well packaged. There was a lot of protective material, which I appreciated. Despite that, my front brake rotor arrived noticeably bent. I contacted customer service, and they responded asking for a video to review and mentioned they would offer a plan to resolve it. They also suggested I try bending it back in the meantime. I did manage to improve it using vice grips, but it’s still not perfect—I can hear and feel it slightly when braking. As of now, I haven’t received a follow-up resolution beyond that initial response. Another issue I’ve run into is the handlebar stem loosening during rides. About every 10 minutes, I find myself stopping to tighten it with an Allen wrench, which means I now have to carry tools with me at all times. Thread locker may fix this, but it’s something I didn’t expect to deal with right away. There was also some confusion during assembly. The instructions mentioned a derailleur guard that wasn’t included in the box. Additionally, I initially thought the rear rack mounting was misaligned, but customer service clarified that it’s actually a design feature, not a defect. As for the ride itself, acceleration from 0 to 20 mph is impressive and one of the highlights of the bike. That said, it tops out around 20 mph, which was surprising since I expected closer to 28 mph as a Class 3. The ride is also a bit rough, likely due to the lack of rear suspension combined with the bike’s weight. At the end of the day, the value is still there. It’s cheaper than many alternatives, and that does factor into my opinion. I would probably buy it again—but only because of the price. If there were a comparable option in the same price range, I’d likely go with something else.

We ordered two Roadster V3 low step belt drive bikes. The assembly process is straightforward and easy if you closely follow the included instructions. We also ordered two adjustable stems since they are not included on this model. We discovered that the only way to remove the old stem is to cut two sections out of the plastic under the stem so the cables can be removed. To install the new stems, the plastic on them has to be cut also for routing the cables. No instructions were provided for installation of the new stems. Customer Support verified that the plastic had to be cut to install the adjustable stems. I used epoxy to cover the area where the plastic was cut but it is obvious that that work has been done there and I worry that moisture could still get into the fork tube area. This is a flaw with these bikes. We had other less important issues that have been resolved. In retrospect we should have shopped more carefully but so far we are happy with the ride and performance of the bikes.

I have had my bike for 6 months now. I do enjoy the bike it is as good as you can expect although, I had an issue where my battery cannot be taken off the bike. It is stuck. the key won't release it. It is forever forged. I called customer support and they told me they never heard of this happening before. Doesn't help my situation at all. They told me to loosen the screws on the battery, I tried that on the bottom that I can get to but I cannot get to the batteries on the upper part of it without taking the fork off the bike. So I am happy with the bike but as far as a removable battery mine isn't going anywhere.