High Emphasis on Customer Experience
It's clear that the company thinks a great deal about the customer experience. They go out of their way to make getting the answers to questions very easily. After each class, they followed up with a personalized email that contained details about the past lesson and one's personal progress through the course. The course I was taking was focused on AI, and I felt that the material lacked a perspective about the drawbacks of the use of AI. The instructor admitted that he was an early and enthusiastic adopter of AI, so he was aware of a potential bias. That said, he did little to balance his presentation of AI in general. At one point, he seemed to brush off privacy laws for companies as nuisances. The class experience was solid. I have some trepidation about the instructor's balance in presenting content in the specific area of the course I was enrolled in.
By Scott




