Rick Case Automotive GroupReviews of rickcase.com

Went in for an oil change and as usual the service department tries to convince you that you need other unnecessary service, it’s very frustrating.

Car wasn’t even sanitized..... waited 20 mins to talk someone appointment was at 9:40 didn’t see someone till ten something saw ten guys standing around tho didn’t even do a complementary wash n vacuum worst severvice ever can’t lie!

Rick Case sales person's just care about a sale. They will push you into bad deals.... make sure you read over everything BEFORE accepting any offers and do not take the word of the sales person or finance manager. The finance manager will rush you to sign, flipping the papers so you can barely read what you are signing off on. They are a big dealership with predatory practices. Edit: I emailed Marc Riley 12/9 awaiting his response Edit: 12/16 Marc never responded I will assume this is just an automated response to make people think they are working to rectifying the issues and they are not

I had scheduled appointment for 8:00AM, I’ve arrived on time, explained that I would like oil change service and tire rotation. Also, I’ve asked for diagnostic on my proximity sensors (I was getting ACC message), estimate to replace front passenger light (daylight LED did not work) and rear quarter panel glass (broken by my landscape guy). No one called me back, finally when I called around 3:30PM, I was told that someone will call me. Finally when I got call back (around 4:00 PM, no shuttle service) I was informed that the estimate for the repair work is not ready and that I need to wait, and also I was told that I need to wait for my car to be cleaned/washed. Finally I’ve got confirmation at 5:30PM to come to pick my car (they’ve just finished cleaning it). When I went to pick-up my car, it wasn’t washed, it wasn’t vacuumed the oil was not topped off (1/4 below maximum, before it was always topped-off). I am writing this to see if you really care about your business and service to your customers. You service use to be great, that was what separated you from the rest of the dealers. I am supposed to schedule another $2,600 in repairs tomorrow, however if no one calls me back I will switch to another service provider and you will loose me, my family and friends as customers. I am a business owner and I would really be upset if my employees did this to our customers. I hope that you care as I care and that we will be able to move past this. Looking forward hearing back from your Customer Service team. Vladimir Markoski

First I didn’t use offensive words but I was very upset. I got there because my car was showing a light and I didn’t know the meaning. The person who asked my name, also asked if I purchased the car there and then told me they didn’t have a mechanic available because I didn’t have an appointment. Then a lady came and said basically the same thing. I went inside and complained to the manager. Then Walter Chavez helped me and the car was serviced. I truly think he is a good employee but the other two are not and don’t care, they basically assaulted me. When I was told car was ready, I paid and left. I drove two miles and my car showed me loss pressure, even when I was told they rotate tires with maintenance. Can I please get an appointment for tomorrow early so they can check my car?

This is going to be very long. In a nutshell. My husband and I went looking for a vehicle just to take us from home to work. Nothing major, nothing expensive as we already have our Two vehicles at home. We wanted something that was good on mileage and gas. Allow me to say the sales lady from Brazil Alejandra was awesome. Kind. Respectful. Patient. Long story short. After we settled on the vehicle. Things turned for the worst experience ever!! AGAIN not with the sales lady. I'll say this. If you are paying cash for a vehicle. Be sure to DEMAND a manager be present when paying. Be sure the cashier is old enough to count that amount of cash. Be sure someone else is there to TRIPLE count. I still have no idea why a large company would not have the counting machine as the bank. Why have a 21 years old person counting large sum of cash all day. By now it was about 8pm. We've been there since 9am. I am going to email Rita and explain to her exactly what happened. I almost called channel 7 news. I pride myself on being an honest person. So, this is my honest review.

as usual worst experience everything about Rick case has ruing the VW brand for me a my family

Service writer is good but technician hasnt fixed my issue after 3-4 times returning the car for the same issue