Ribbon HomeReviews of ribbonhome.com

While the product is great, and truly did help my client get under contract by being able to waive the appraisal contingency with an offer above list price, the communication has been slow with Ribbon representatives. For example, I sent a Purchase Agreement two days ago that was signed by both buyer and seller, and still haven't received the Ribbon Addendum signed by Ribbon. The seller wants the contract to be binding, and we are vulnerable to other offers still by not having this signed ASAP once the PSA is turned in. I worked so hard to "sell" the Ribbon option to the listing agent, and now they aren't happy with us and have stopped responding since it's taking so long to get that addendum back in order to bind the contract. I really hope you can get this process worked out quickly, as it's a great product for so many buyers in this market.

Working with Brian has been VERY good. His availability and knowledge was immeasurable.

Ribbon is easy to work with, our offer was accepted right away!

When it comes to real estate transactions, communication is VERY important. During our transaction we found that Ribbon did not communicate well at all. When we called, a lot of times our point of contact was unavailable. We would be directed to another person and we often got conflicting information. It felt like we spent the entire transaction chasing answers but never actually got the answers that we were looking for. The biggest issue we had was with the inspection. We had the home inspection done within a couple of days of going under contract and forwarded it to Ribbon immediately. We followed up daily because we wanted to get the list of Ribbon required repairs before the end of the due diligence period. Our point of contact was on vacation so we were directed to several other reps and each time we got nothing useful. We were told that we should already have it and that they would get it to us ASAP. We never did....until the day before due diligence ended. It took Ribbon 11 days to look at the inspection report and make a list of repairs. They then informed me that those repairs had to be agreed to that day and that we would need to have an HVAC inspection done that day. This was obviously not even possible. I jumped through hoops and got everything done by the following morning and everything worked out thankfully, but the lack of communication on Ribbon's part almost cost my buyer $15,000 in due diligence money and earnest money deposit. The worst part is that they didn't even really seem to care. They just said that this is the way they do business. With that being the case, I will never use Ribbon again and I could never recommend Ribbon to my clients. The service is too expensive to be this unprofessionally ran.

From initial contact through a delayed closing, my entire experience was terrible. I see true value in the product they're offering which is why I recommended it to my clients, but the lack of communication from my "account manager" was astounding. MANY ignored calls throughout the entire transaction, from trying to setup my account and a new client with zero help or guidance, to no response to multiple calls and emails when the "guaranteed on time closing" was delayed by the attorney they forced us to use, the whole thing left a bad taste in my mouth. After blatantly misrepresenting via email that they guaranteed an on time closing by using their attorney, there was no offer of compensation to the buyer or seller for lost time, movers, or additional holding costs. As a full service Realtor for many years, I understand that closings get delayed, but with multiple closings and movers to deal with on the buyer's side, and insurance lapse and added holding costs on the seller's side, a little notice of delay from the attorney would have gone a long way. The fact that Ribbon didn't have any clue any of this was going on and didn't seem to understand TRID was also quite concerning. It will be very difficult for me to recommend their services in the future, despite the value it could potentially offer my clients.

I am so impressed with the Ribbon Team! My clients wanted to bid on a home that already had an offer on the table. We were crunched for time and the lender and the Ribbon Rep (Anthony) were diligent, accessible, and provided me the support I needed to get my client's CASH offer in ASAP - it was accepted!!! My buyers are over the moon excited and I can't express how valuable of a tool this program is!

Great Service

Ribbon helped one of my clients win an offer. The software was a little glitchy when writing an offer but my Ribbon Rep helped with that on his side. The attorney's office that we were required to use with Ribbon was very behind. The day before closing, the bank my buyers use had to remain open after hours waiting for the correct amount of money to wire. I've heard that they offer more options for attorneys now. I tried using Ribbon with another client to win an offer but there was a delay in receiving the valuation. Over a day delay. This removed Ribbon as an option for my clients and they didn't offer on properties. I would try Ribbon again with the hope that they continue to scale their business and improve processes.