Rheem Manufacturing CompanyReviews of rheem.com

We had to replace the water heater 5 years ago. the house is only 12 years old. Then yesterday, the plumbing company discovered that the Rheem water heater was cracked and leaking. This one was only 5 years old. Then we had to pay an additional $2000 to have it replaced. This is a ridiculous situation and the quality of Rheem products is abominable!!!! Do not by from this company. You will wind up replacing it over and over again. Our house is only 12 years old and we have replaced the water heater twice.

Warranty service doesn't exist. They don't answer any requests for service. So when you buy the product there is no way to get it serviced if it doesn't work properly. My water heater software never worked properly from day one. Requested service several times and they never responded. Very poor company, take your money and run. My warranty ran out because these losers!!!

I had a RHS32 unit in my garage that didn’t even last 3 years before exploding and creating an indoor pond with a waterfall inside my garage. I was at work when this happened, so by the time I could run home everything was flooded and ruined in my garage. I reached out and luckily they were able to send me a new unit. HOWEVER…..the unit arrived damaged and already needing repairs. I requested they send me a new unit since the replacement was already damaged fresh out of the box. But no, they told me to fix it myself. I asked to speak with a manager and they said they wouldn’t help me. Just CRAZY. The original unit I had ruined countless clothes, shoes, mementos, and other things being stored in there. Now I have to rely on a unit that was already needing repairs to NOT destroy my garage again. ZERO understanding of my situation. ZERO compassion.

I have made multiple requests through their web site to information on a water heater I have installed in my home. System indicates a representative will contact me shortly. No contact number provided and no response to my requests. Chance of me buying another Rheem product based on the lack of response is slim and/or none. Very poor customer service.

Weather King / Rheem Worst Customer Support — Even Rheem Doesn’t Know Them! I seriously regret buying Weather King. There’s no phone number for support, and when I filled out their contact form, nobody even bothered to reply. What’s worse is that Weather King is supposed to be a division or subsidiary of Rheem, but when I reached out to Rheem, they didn’t even know what Weather King is! This means if you have an issue, you’re completely on your own — nobody cares and nobody takes responsibility. For a company claiming to be backed by Rheem, this level of neglect is embarrassing. I hope the management at Weather King reads this and realizes how little they value their customers. If you don’t want headaches, stay far away from this brand!

I would like to leave this with you on the Rheem unit. Because I believe in telling the truth about a product. As somebody who works on these units for 34 years.I would never, ever tell anybody to purchase one of these units.Their engineers have the brains God gave a rock. And that is putting it politely.What a horrible build this unit is and I'm working on a Rheem commercial unit. And what a piece of junk this thing is. The way It is designed the way it's put together.The way they Recess their access valves. It's like their engineers got the brains that God gave a box of rocks.

They should not even get one star! Product came damaged. They will not replace parts without a serial number. Table top model Purchased through Home Depot. Neither will make this right. It is installed and the top came damaged and needs replaced. Where do I file a small claim against rheem. I’m not letting them get by with this! No serial number! What a scam!

My water has been out for 3 weeks. I've called their Customer Service department numerous times. Yesterday, I got authorization to take unit bk to HD & I have to pay out of pocket since the unit is 5 years old. Versus them paying for a plumber to see if it's fixable. I have 2 jobs and I don't have any free time. What a disaster.