RGK WheelchairsReviews of rgkwheelchairs.com

I'm a 40 year paraplegic, and I'm confident to say that this is the best day chair I've had in my life. I went with Matt who is an experienced RGK chair measurer to measure up my new basketball and day chair. I was given the convenient choice of him coming to my home or visiting the showroom to complete the order. I chose to go to the showroom just to allow more space to compare my previous chairs and copy certain measurements across. Matt gave great attention to detail when marrying up the right measurements for me, a complicated job to spec and copy from the previous American manufactured chairs I had!! He explained all of the options available in the design and measuring very clearly, so I knew I'd get exactly what I need from both of the chairs. Plenty of options and add ons are available to give the chairs better functionality and also personal touches in appearance. I've had RGK wheelchairs both day and sports in my life before, but their design has come a long way since I last owned one. The best part is the lightweightness of them both. My Elite X basketball chair feels and moves great whilst giving me the perfect stability and performance. My day chair is light as a feather!! But like my sports chair it also gives me comfortable stability, especially whilst carrying my 20 month son around! The frame absorbs a lot of the ground terrain nicely when pushing on pavements and jumping kerbs, thus giving a comfortable smooth ride. Another huge advantage with my new day chair is the ease of lifting it in and out of my car now. Being under 4kg makes it a total breeze to lift across me in the car. There are also no sharp edges to the frame, which for regular transferring saves the interior of my car! I ordered my chairs on 13th January, and they were both ready by May 6th (the sports chair actually was ready before that!). So overall, a short and satisfying build time from measuring date. Very happy customer with RGK, very happy with Matt's service, and would definitely recommend RGK to anyone looking for a lightweight made to measure chair.

Excellent chair, fast process once ordered. Lee the rep came out to our home to remeasure because of the long time we waited for funding since our first fitting. Great service

Amazing service from start to finish. Quality bespoke product that has made such a difference. Thank you

I've been using a lightweight active user wheelchair since 1988 and had a fair few RGK chairs in my time, but all of them have been supplied by a dealer and not direct from RGK themselves. So I wanted to write a review about my first experience purchasing a chair directly with RGK. Until a few years ago I always went to the same dealer for a new wheelchair (GBL Wheelchairs in good ol' London town) as I'm big on loyalty, but when the owner retired I knew a change was on the horizon. The local mobility advisor for RGK is a good friend of mine and has been since he was in short trousers! [sorry Jack!) as we played basketball for the same team for many years so naturally I spoke to him first. My new chair came about, as my old chair I had been using in my MGF sports car was past its best and falling apart; it was in fact older than the car I was using it in and that was 25 years old itself! So I opted for a Tiga FX (aluminium) to keep costs down to a minimum as the chair was being fundraised through our local classic car club. Jack did his best to find a pre loved chair for me in my size but these were rare as hens teeth at the time, so I was offered a good price on a new one which I agreed to immediately and a date was set for me to be measured. At this point it's only fair to point out that I'm a creature of habit when it comes to wheelchairs and I do not have a new chair very often, for example, my other everyday chair is 9 years old and my house chair is 24 years old! The Tiga FX is a game changer in its design and what it enables you to do, whilst it's a folding chair it doesn't feel like a folding chair and still manages to feel very solid, it doesn't flex like a traditional folding chair. Onto the initial appointment, with disappointment I decided to take the two chairs that I use the most too take measurements from and also ideas, so I could have a mix of both chairs in this new chair. Jack listened carefully to everything I said and made notes on everything that I had found difficult, or had changed in my condition since my last chair was built in 2015, so this could be incorporated in the build where possible. Jack's knowledge, drive, experience and enthusiasm shines through in everything he does and his approach to his work. He has a real enthusiasm for getting the right solution for the client. Luckily for me he agreed to include in the build a front wheel which for the use my chair was intended to get is a real bonus as I do a lot of car shows and the front wheel lifts the traditional front casters off the floor to give you more clearance and allow you to go over rough ground. Through the consultation, and during the build process Jack was always available at the end of the phone if ever I had a question and when the design team pointed out there needed to be a change to incorporate the front wheel the communication between head office, Jack, and myself was absolutely brilliant and very very slick, if I had a question they answered it very quickly, and I had quite a lot of questions! The chair was ready in February 2025 and I collected it from Jack at basketball training, the chair itself is extremely well made and considering it is the standard upholstery, wheels, and frame design (as I wanted to make the "Go Fund Me" raised funds from my car club, to go as far as possible), I was extremely impressed with what was included as a base spec, the chair has a very high end feel. I did have one or two issues with the chair, nothing major, but through my own stupidity I ended up ripping open my thumbs on the metal sides of my chair, because the handrims were sent close set rather than wide. I choose to have metal sides as I thought they would be harder wearing than carbon fibre, given that I lean in my chair a lot. Every member of the RGK team has a commitment to making sure the clients chair is absolutely perfect for them; I only mentioned my injuries in passing to Jack, but the next thing I knew, I had in my e-mail communication from head office. Firstly to make sure I was OK, secondly to get details of the injuries I sustained and how these occurred, and finally to see if there was anything they could do to ensure that this did not happen again. I was blown away with this approach given that the side guard choice was my own and the injury was down to my own stupidity. It was nice to meet Charley (who I'd been dealing with) at Naidex & she remembered everything about my issues which was nice, she asked me about my sides & how i was getting on, and agreed to get some carbon fibre ones made to avoid further injury. she even offered to get my rear wheels collected to sort the handrims, but I couldn't ask them to do that on top of everything else they were doing. I've been blown away by the service & (funds permitting) I cannot wait to order another chair! Buy from RGK with confidence, they are, simply awesome! Even paying was a pleasure, PIP is lovely!

The chair, fantastic. No complaints. My main problem occurred with trying to get a hold of anybody to begin with, it took a couple of months to actually be able to make contact but once I did everything moved very quickly, including making the chair, and I was kept updated as to the current timeline. You won’t find a better quality chair anywhere, or a longer lasting one. I’ve already been able to get in touch with somebody about upgrading my chair now that I’m used to it and I’ve never come across one that fits as well as this one does. I’ve now started to be able to get more fit. I’ve put muscle on. I’m no longer in pain from a poorly fit chair. I cannot recommend RGK enough.

I’m absolutely blown away by my first call with Jack today. He’s an absolute breath of fresh air! I’m just looking into getting a mobility device for myself and haven’t a clue what to get or what I should need. Jack explained so many variations on the wheelchairs that are customized for your specific needs. He explained everything so clearly in a way that I could understand and keep up with. I’m definitely going to be looking hopefully at getting my very first wheelchair from Jack. Such a great first point of contact, actually not dreading the new route I’m going down now. Thanks so very much Jack.

The whole process and chair outcome was really good and I love my new chair!! Jack explained each process resale well and in a way that I could understand. He's really easy to talk to and is helpfull with any questions or queries I may have!! I would recommend rgk and jack to fellow wheelchair users and have done!! Thank you

Jack from RGK has been brilliant! I have felt happy every step of the way, from chatting, measuring up, receiving my chair to the continued support i get. All the details and info about each chair were given to me and i felt confident in my choices. RGK overall have been amazing, everyone I've spoken to has been polite, friendly and easy to talk to. I will be sticking with RGK for all my wheelchair needs. I highly recommend RGK for your wheelchair needs.