Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
224 reviews
Retro vGamesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Retro vGames– Your Ultimate Retro Gaming Store!We are passionate about bringing back the golden era of gaming by offering a carefully curated collection of retro video games, retro consoles, and gaming accessories from the most iconic eras. Whether you're a dedicated collector, a nostalgic gamer, or someone looking for a trip down memory lane, our store has everything you need to relive the classics.Our mission is to keep these classic video games accessible to both old-school fans and new generations eager to explore the roots of gaming cultureWe have refurbished and brand-new retro consoles,From iconic like Super Mario Bros. and The Legend of Zelda to rare gems, our collection expands to the NES, SNES, Sega Genesis, PlayStation 1, and more.
Retro vGames (retrovgames.com) has 224 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
224 approved reviews, newest moderated first
Got the games I wanted at a fair price
By Cake B.
Response from Retro vGames· May 8, 2025
Thanks so much for your review! We're glad you found the games you wanted at a fair price. Enjoy your new additions! We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection! Happy Gaming!
Kept me updated and help me found where my package would come
By Dylan
Response from Retro vGames· May 8, 2025
Thank you for your positive 5-star review, Dylan! We're glad to hear that you appreciate us keeping you updated with the tracking of the package! We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection! Happy Gaming!
TL;DR 1. Customer service is amazing, helped me get exactly what I wanted. 2. Console came in perfect condition, way better than I expected for an older device. 3. Received it 4 days after I placed the order. I live in Philadelphia, PA and one of their warehouses is in Allentown, PA so I think that’s why I got it so soon. I wanted a Black 3ds(the new version with colored buttons) so before I placed my order I reached out to customer service(a few times via text and email, I was impatient) to see what could do. I spoke with Alan, Alex and Brian, they all were very professional and they kept it real with me. They didn’t make any guarantees that I could get the color I wanted but they promised that they’d do their best to inform the warehouse of my color preferences. They kept their word because four days after placing my order, I received exactly what I wanted. A black 3ds in perfect condition, both screens look crystal clear, all the buttons feel new and there’s literally no wear n tear.
By Miles ..
Response from Retro vGames· May 8, 2025
Wow, thank you for the awesome review, Miles! We’re so glad to hear everything turned out perfectly and that our team was able to help get you exactly what you were hoping for. Alan, Alex, and Ryan are thrilled to hear your shoutout; they’re all about keeping it real and doing right by our customers. It’s especially great to hear your 3DS arrived quickly and in such excellent condition as we promised. We really appreciate you taking the time to share your experience, and we can’t wait to help you again with any future retro gaming needs! We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection! Happy Gaming!
This was my very first time ordering from retro; and I bought a ds lite console, and 2 Nintendo ds games as well. Even though I bought all 3 in the same order, the ds console came in a separate package but only given one tracking number. I emailed support and they got back to me within 24 hours which is great. I told them about my issue with the order number attached; they emailed me back with the tracking number for the package with my games. Very nice customer service, the ds console works perfect and is in good condition even when packaged for shipping. Haven't tested out the games yet but I'm pretty sure that they will be good as well. Oh, and the console came 1 day earlier than expected within 4 business days instead of 5-7 business days. My only con is that if I have separate packages coming, it should tell me that there's 2 packages and to give the tracking number for them as well instead of the one package. But overall, pretty satisfied with everything and will be a returning customer in the future! (:
By DeAnna
Response from Retro vGames· May 8, 2025
Thank you so much for sharing your detailed experience with us, DeAnna! We're really glad to hear that your DS Lite arrived in great condition as we promised and even ahead of schedule. We appreciate your kind words about our customer service and are happy we could resolve your tracking question quickly. You're absolutely right about the need for clearer tracking info when orders ship in multiple packages, and we’ll be taking that feedback seriously to improve our communication going forward. Thank you again for your support and honesty!😊 We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection! Happy Gaming!
so recently I made a review here as a four-star review I ordered a Wii console from here and there were a few problems like the console not reading discs/some Wii remotes not working but now that the Wii is a little bit older it doesn't have those problems at all overall would recommend as the prices are better than most places
By aarish
Response from Retro vGames· May 8, 2025
Thank you for the updated review, Aarish! We're really glad to hear your Wii is now working more smoothly and that you're enjoying it. Sometimes older consoles just need a bit of time and use to settle in, and we’re happy things have improved. We truly appreciate your recommendation and your honesty. We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection! Happy Gaming!
I have been trying to buy my husband some games for his birthday that is coming up next week. I placed my order on 4/4/25 and paid the $15 for expedited shipping, which is supposed to be 3-5 business days. It is 4/11/25 now, and I still haven't even received one of the three games I ordered last week. One says it's in transit, one was sent back to the sender for an incorrect mailing address apparently and the other hasn't even been shipped yet. I paid $118 for these games, and I'm not even sure if we'll receive them. I've been in contact with customer service several times in the last couple days, and they have told me that there is nothing they can do as the games have already left their inventory. So I'm not entirely pleased with this company. God willing, my husband will get the games I ordered by next Thursday as I bought him a super nintendo for his birthday.
By Rebecca H.
Response from Retro vGames· Apr 17, 2025
Hi Rebecca, We're truly sorry to hear about your experience, especially with such a meaningful gift for your husband's birthday. We completely understand your frustration and disappointment, and this is absolutely not the experience we want for any of our customers. Shipping delays and address issues are unfortunately sometimes out of our hands once items leave our facility, but we take full responsibility for making sure your order arrives as expected — especially when expedited shipping is paid for. We're sorry for the confusion and lack of clear resolution so far. We’d love the chance to make this right. Please reach out to us again at [email protected] or 423-873-8768, and mention this review so we can escalate your case and explore all available options — whether it’s a replacement, refund, or anything else we can do to make this right. Thank you for your feedback — it helps us improve. We sincerely hope your husband has a great birthday and gets to enjoy those SNES games soon.
bought a 3DS from RetroVGames and it came exactly as described. No issues, runs perfectly, looks almost brand new with MINIMAL scratches. I am very pleased:)
By Bronwyn C.
Response from Retro vGames· Apr 17, 2025
Thank you so much for your review! We're thrilled to hear you're enjoying your 3DS and that it arrived just as described as we committed! We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection! Happy Gaming!
These guys are amazing all the way very helpful and very knowledgeable. They kept in touch with me all the way and very professional. I am so happy and will continue to show with them.
By Paul Z.
Response from Retro vGames· Apr 17, 2025
Thank you so much, Paul! We truly appreciate your kind words. It was a pleasure providing you with our high-quality services, and we're thrilled to hear you felt supported throughout the process. We're always here when you need us and look forward to helping you again anytime! We look forward to serving you again and don't forget to look out for the upcoming promotions and promo codes to help you make your extensive Retro Gaming collection!
