RetroBikeGear.comReviews of retrobikegear.com

Bought chrome visor Order email receipt was for blue visor Called 8 times, NO CUSTOMER SERVICE ANSWERS PHONE. Emailed NO RESPONSE. Paid for 3 day shipping.... HAVENT EVEN RECIEVED THE WRONG PRODUCT. TERRIBLE COMPANY $45 DOWN THE DRAIN

Fast service and great price, I had one minor snafu where they sent the wrong color helmet however Fred worked with me promptly to correct it, sending out a new helmet before I had even dropped off the incorrect with UPS. His communication and customer service was top notch.

I have to say I have been extremely disappointed thus far. I'm not saying not to use these guys as I don't think that's fair to say to most businesses. But my experience has not been good. Particularly when I compare to Revzilla. I received a helmet I purchased. I was quite surprised at how long at took to get to me and I see others have had this problem. I've ordered from Revzilla and delivery was much quicker. Also, customer service has been non existent. I've called for two days, left messages. No one answers and noone gets back to you. I emailed as well with no response. You just HAVE to provide more prompt service if you want to keep customers. Lastly, the helmet didn't fit and I measured and went according to size guidelines. So I just want to exchange, but they want me to pay return shipping $15. Again, this is not my experience with other sites like Revzilla who have paid for the return. Overall quite disappointed. What would be nice is to see them look at this review and similar ones and correct the way business is conducted. I hope they do.

Purchased a helmet paid extra for 3 day delivery and that was over 12 days ago. Called and emailed numerous times and not ONE response! Scammers buyer beware!!!!

DO NOT ORDER FROM THEM! I ordered a Torc Helmet. It was like wearing a fish bowl. Odd shape. Really big on top. I returned it. It has been 8 days now since they have received it back, and they have yet to refund my money. They have not even replied to my emails. I even assume they are not really in California. I think they are in China or Japan, some wanna be company trying to be cool.

Fair prices and good service. Would recommend. Fred Engh in particular was very helpful.

Shooing was a little slow but overall good company and great customer service

Great service and communication.