Restoration HardwareReviews of restorationhardware.com

I initially placed a few small orders to try the company, and everything went smoothly. Based on that experience, I joined their rewards scheme and placed a couple more orders. Unfortunately, that's when the problems started. I was repeatedly given different explanations for the delays—first it was an internal system issue, then something else, and finally I was told that their stock levels were inaccurate. This makes me question whether they are overselling products they don't actually have in stock, hoping to fulfil orders later. More than a month has passed, and I am still having to chase them for an update. My order has neither been delivered nor refunded, even though the items were shown as being in stock when I placed the order. Overall, this has been a very disappointing experience. The customer service has been poor, communication has been inconsistent, and I have lost confidence in the company. Based on my experience, I would not recommend them.

In the last year I have ordered numerous things from RH (lamps, linens, side table, etc). I do not have customer service "people" issues with RH ( hence the 2 stars). It is their products I take issue with. They know many things they sell at high prices are made cheaply and will not last. That is why they do not allow customers to leave reviews on their site. (Pottery Barn does that now too.) I purchased a pair of table lamps from RH. The exterior of the lamps are attractive and I am enjoying them. The wiring &/or switches are cheap cr*p. The first switch (located on the cords) that stopped working was within their warranty period and to their credit, they sent a new one. I told the woman that they should not resell it as the switch was shorting out and could be a fire hazard. The second lamp is 1 1/2 years old and the switch just broke & is no longer under warranty. I guess I will have to find someone to re-wire both the lamps as I am sure by the time the replacement is a year and a half old, its switch will fail too. Will probably cost as much to re-wire the lamps as they cost in the first place but I like them and don't want to have to find new ones.

Overall excellent experience. The quality of the furniture is amazing, and the customer service is great. I love the shop there.

I have an old table from them. The stain chips constantly. They only provide a tiny magic marker touch up kit that costs $35 and takes hours to apply. I probably have purchased 6 to 10 of them over the past few years.I contacted customer service several times to see if they could send me a larger quantity of the stain so it didn’t take me hours. Response was an emphatic no. After much trial and error, I finally found a non brand product that I can apply in a quarter of the time and, unlike the magic marker, does not wear off after a week or two. Took an enormous effort. The company does not stand behind its products.

Ever dropping quality with ever increasing prices. We purchased a dining table and a coffee table for fully covered outdoor use. I guess our thousands of dollars worth of tables were extremely humidity sensitive. In a few months they started rotting and cracking, exposing MVF, not even plywood! The price tag on this POS is unbelievable! To the dumpster they go…

Furniture shopping - reimagined . . . When your wife tells you you're going furniture shopping . . . Restoration Hardware's showroom in Oxfordshire, UK . . . Not only one of the finest country houses in the world, the nicest people with the best furniture and the most fantastic food set in arguably, one of the most beautiful places in the British Isles . . .

I buy a wall oclock very expensive beautiful but quality very poor made in china .the machine was always no in time .

We are on our third defective mirror delivery and the driver told us that if we didn’t accept the damaged mirror it counts against them (the drivers). APPALLED is an understatement. The HELL we care about your rating after spending 4 grand on a mirror. Then he proceed to ask my gf if she was in any films and where they were staying in a hotel. I asked the property for video evidence as all of this was recorded should they ever show up again- WOAH!