RestaurantstockReviews of restaurantstock.com

After placing my order, I received no order confirmation or payment instructions, except for the automated email. I tried calling them multiple times, but no one answered the phone.More than 10 days later, I finally got through on the phone, only for the representative to tell me that the item was out of stock and the order was canceled.I seriously question their inventory management and customer service. This kind of poor service must be improved immediately for future customers

I can not recommend ordering from this company. a promise of the order delivery has not happened. Very little unproductive sporadic communication has taken place. No answer at the customer service telephone number.

Despite many attempts to reach out to this company to get a missing part that we've been missing for OVER A YEAR NOW, after we paid IN FULL, we still don't have the part. The original machine was order back in February of 2022, it is now April of 2023. Thankfully, my company has the machine we ordered, but this past year has been nothing but a headache inducing back and forth trying to deal with the communication of this company. Even the BBB couldn't get in contact with this company... You can only be promised that they're "following up" or "checking with the office" about your order so many times before it starts feeling like a scam. That's even if you get to talk to someone. More often than not, your email will either be ignored, or the phone will ring and ring and ring instead of being able to leave a message. I just want my part that was ordered a year ago. And no matter what I do, I can't get through to this company.

WARNING: THIS COMPANY IS STEALING MONEY FROM SMALL BUSINESS AND CONSUMERS AND SHOULD BE INVESTIGATED BY THE FEDERAL TRADE COMMISSION. THEY WILL TAKE YOUR MONEY AND NEVER ANSWER THE PHONE AGAIN. IF YOU OR ANYONE YOU KNOW HAS DONE BUSINESS WITH RESTAURANT STOCK AND HAVE NOT RECEIVED THEIR ORDER OR REFUND CONTACT YOUR ATTORNEY IMMEDIATELY. DO NOT WAIT BECAUSE THERE ARE Statutes OF LIMITATIONS AND THEY STALL TIME BY SAYING THE MANUFACTURER IS DELAYED. WE HAVE NOT RECEIVED OUR ORDER IN OVER 2 MONTHS. MANY MORE CLIENTS HAVE NOT EITHER! ALSO DO NOT TRANSFER THEM MONEY. CREDIT CARD COMPANIES DO NOT DO BUSINESS WITH THEM FOR A REASON. **UPDATE 3/18: AFTER COUNTLESS CALLS, EMAILS, AND REVIEWS, THIS COMPANY HIRED A NEW RECEPTIONIST WHO CALLED ME BACK TO ASK WHAT I WANTED. I ASKED TO SPEAK TO THE SALES REPRESENTATIVE (I AM BEING BLOCKED BY TRUST PIOLT IN REVEALING THEIR NAMES) AND SHE SAID SHE WOULD GIVE THEM MY 100TH MESSAGE. FINALLY MY ATTORNEY HAD TO GET INVOLVED AND FILE AN INVESTIGATION INTO THIS COMPANY AND REQUEST A REFUND OR WE WOULD MOVE FOARD WITH SUING THEM. HE ALSO CALLED THEM AND ALSO SPOKE WITH THE RECEPTIONS BRIGETTE, AND HE WAS ALSO DENIED COMMUNICATION WITH THE PEOPLES NAMES THAT TRUST PILOT IS FORBIDDING ME FROM POSTING. I NEVER RECEIVED A CALL BACK AND WE FOUND THEIR COMPANY REGISTERED IN DELAWARE BUT ARE DOING BUSINESS IN BROOKLYN, NY. NOT SURE IF THE TAX AND FINANCE DEPARTMENT OF NY KNOW THIS. I STARTED TO FILE THE LAWSUIT AGAINST THE COMPANY WHEN MAGICALLY AND SURPRISINGLY SO AFTER MONTHS AND WEEKS OF UNANSWERED CALLS AND MESSAGES, MY ORDER WAS SUDDENLY SHIPPED. TO THIS DAY THEY NEVER BOTHERED TO ADDRESS THEIR LACK OF RESPONSE NOR FOLLOW UP WITH MY ATTORNEY TO OFFER ANY COMMUNICATION. IT WAS ONLY AFTER MULTIPLE THREATS AND MY ATTORNEY GETTING INVOLVED THAT SOMEHOW IT MAGICALLY WAS RESOLVED. THEN THEY HAD THE NERVE TO ASK FOR A REVIEW AND HAVE THE NERVE TO ASK "WHAT IS WRONG?". DO NOT DO BUSINESS WITH THIS COMPANY OR YOU WILL BE SORRY. TAKE A LOOK AT THE REST OF THE REVIEWS ON TRUST PILOT FROM OTHER CONSUMERS AND YOU WILL SEE HOW SIMILAR ALL OF OUR REVIEWS ARE. THIS COMPANY IS EXTREMELY SHADY AND DOES NOT CONDUCT BUSINESS LEGAL NOR ETHICALLY. EVEN IF IT COSTS A LITTLE MORE GO TO THE BIGGER COMPANY. ADDITIONALLY, WHATEVER YOU DO, DO NOT WIRE TRANSFER ANYTHING TO THIS COMPANY. IT SAYS THEY TAKE CREDIT CARDS BUT WHEN YOU CALL AND THE WOMAN’S NAME THAT TRUST PILOT WILL NOT LET ME POST, ANSWERS (IT WILL BE THE ONLY TIME YOU WILL EVER TALK TO HER) AND SHE WILL CONVINCE YOU THAT SHE IS THE PROCESS OF REMOVING HER CREDIT CARD PROCESSOR SO SHE NEEDS YOU TO WIRE THE MONEY. THIS IS A SCAM. MAKE SURE YOU ONLY USE YOUR CARD SO THAT YOU HAVE SOMEONE TO DEFEND YOU WHEN THEY GHOST YOUR CALLS AND EMAILS. I HOPE YOU GET WHAT YOU DESERVE. WHAT YOU ARE DOING IS ILEGAL! YOURE LUCKY TRUST PILOT IS NOT ALLOWING ME TO POST YOUR NAMES, BUT IF ANYONE NEEDS HELP YOU CAN REACH OUT TO ME DIRECTLY.

It's been a year (March 2022) since I placed an order. First it was problems with the order processor and the money. Then when it was finally squared away (Sept. 2022) they kept saying it was a delay on the manufacturer side. Last week (January, 2023) I finally contacted the manufacturer they said they only received inquiries about availability, but never received the actual order. They're not answering calls, not returning emails. Update 3/17/23: After dealing directly with the manufacturer of my commercial kitchen equipment my order finally shipped on 3/16/23. And had I not been in contact with the mfg. I would not have received exactly what I ordered. While there were backorder delays with the manufacturer the lack of communication from Restaurant Stock dragged it out. In my first communication with the manufacturer the delay was 6-10 weeks and exactly 6 weeks later the order was ready to ship. Management will never respond to emails and staff is forced to deal with everything and has no authority to handle anything.

Ordered a commercial refrigerator for our office remodel. After I placed the order, they confirmed and noted the order had shipped. When I checked on it, they told me the manufacturer raised their price and would have to pass that along which I refused. They then offered a comparable model as a replacement for the same cost which I accepted. Instead of a refrigerator, they shipped a freezer. I have been trying for over a month to have them return and replace. Although they are not out of business, they do not return phone calls . . . ever. I have tried many times. I have received some e-mails, but nothing clearing stating what they are doing. I have ordered several commercial products for our lunch room and not one problem with any other appliance. This company is dissapointing at best. I would not recommend ordering from them.

I ordered a dough hook for my mixer price was right I was very happy with service and delivery was quick thanks again I will use you guys again

Communications on the up front sale were great and timely. The ordering process was flawless. The shipping was quick The shipping provider was excellent The dough sheeter I purchased is a high quality unit All in all I could not be happier