Resort Realty OBXReviews of resortrealty.com

From cockroach in our bed (while we were in it) to black mold, broken ceiling fan, broken balcony rail, unflushed broken toilet, rusted out grill and a host of other issues at Sun Kissed #7255 in Avon, I wish I'd seen these reviews before I booked this house. Resort Realty doesn't seem to care about their customers. Just the money they charge. The maintenance man however was very nice and fixed what he could.

If you want to rent a house with amazing views on one of the nicest beaches in the Outer Banks check out Resort Realty. With Resort Realty you will spend your hard earned money for a vacation that is anything but relaxing and have none of the basic comforts of your own home! Resort Realty has many homes to choose from. If you are lucky you may rent one that has at least some of the basics you are accustomed to such as working appliances. If you like furniture that smells like moldy wet dog, pool heat that doesn't work because the pool leaks and showering in 62 degree or less water Resort Realty is for you!! Resort Realty doesn't believe hot water is a necessity in a home that sleeps 21 people . They will send a tech out who will laugh and say warm (62 degree ) water is "good enough" If you want to spend your Vacation waiting for service techs and on phone calls that are promised but never made then book immediately!! Resort Realty will ignore you if you have any issue with your rental home. We did not call about no cable or burned out light bulbs but no hot water for more than half of our vacation and no pool heat that we paid extra for definitely deserved some attention . So if u want to pay full price and have some of the homes main systems catastrophically fail during your "relaxing week" and a rental company that will laugh and say Oops nothing we can do, I recommend renting from Resort Realty.

The housekeeping and maintenance were horrible. The house was not clean upon checking in. One of the bedrooms was unusable due to the smell of smoke. One family member had to sleep on a dirty couch during the stay. The furniture needs to be replaced in the upstairs family room. The pool was full of sand the entire week even though I placed 5 service calls. The drain in one of the King masters shower was clogged as well as the garbage disposal in the basement sink. The deck around the pool was mostly covered with sand. Upon talking with Management at Resort Realty it is obvious they don’t care since their properties are already booked for the summer. I was told that since I initialed the contract I would not receive any refunds even for the unusable bedroom. First and last time using Resort Realty.

I will start with saying that the home itself is fantastic. It has enough room, and the pool is fabulous with outside speakers. We did not get a message saying we were ok to arrive. When we got in there was a dead bug on the dining room table, a chunk of what appeared to be egg on a living room chair. Cigarette butts by the pool, and old bar of soap and razor blade cover in the upstairs bathroom. Which makes me wonder if they even cleaned the place before we came in, yuck. The trash hadn't been picked up and it was not picked up the whole time we were there so that was pretty awful. This house is right by the road. Traffic all night long. If you wanted peace and quiet this isn't the place for you. Make sure that anyone playing volleyball has shoes right outside the court because they are some pretty awful stickers that draw blood if stepped on. No ricocheting the volleyball unless you want to lose it to traffic or the bushes of death. (We did find three other volleyballs that were not ours in there, we couldn't get to them because apparently that is where they go to die). The volleyball that was there did not hold air I'm assuming from the thorns of said bushes. There were only three plastic golf balls on the putting green. The sinks and tubs drain if you take the stoppers out. Make sure you read carefully because they do not provide sheets on the bed or towels unless you pay for linen service which is an additional $156. We spent $35 at Walmart for our party of 8. There is nothing extra here so don't expect it. No salt and pepper, no dish soap, no hand soap, no extra trash bags or toilet paper. We have been many places and at least had these items. We spent a fortune at Walmart for the week just to have to get rid of it when we left.

We have rented from Resort Realty for 9 years and have found them to be professional, responsive and friendly. The staff ALWAYS tries to correct issues. Even in spite of COVID, heavy use of properties, and staffing challenges everywhere, we have had NO issues.

Within 1/2 hour of arriving at our beach rental, 1878 Dolphins Den in Corolla NC, on July 10, 2021, we called Resort Realty to complain about the state of the house. There were spiderwebs with spiders on the walls, not just the ceilings, but on the actual walls that you walk past. There were spiders on the sliding glass doors to go out to the balconies with webs that you had to duck under in order to walk on the the balcony. My husband wasn't paying attention and walked face-first into a web with a spider in it!!! There were spiders on the screens, on the the chairs, on the railings...There were traps all throughout the house, a repellent sack underneath the kitchen sink, a huge can of spider/scorpion spray...there was a cocoon under the kitchen bar. We had to leave a message for someone to call us back. When "Scott" called around 5:15, he was defensive about our complaint and said that the house had been rented out since May with no complaints but said he would have it taken care of by 6pm. Three flights of spiders and webs and cobwebs and he was confident that it would all be cleaned up in 45 minutes. He sent two young gentleman with two brooms to clean 3 flights of spiders and webs and cobwebs. It was a joke and it was very clear that Scott couldn't care less about our complaint. But, I will say that even the gentleman who came said that it appeared that we had a nest of spiders and we needed to call Resort Realty to let them know that we had a spider situation. Based on all of the spider deterrents throughout the house, I'm going to go ahead and take a wild guess that they already knew!!!! I called Scott back and left a voicemail advising him of our situation and that if he did not care about it, I wanted somebody over him to call me back. No one ever called us back. I emailed Resort Realty that night telling them the same situation about the state of the house and never received a response. One week after check-in, I received an automatic email asking me how our stay at 1878 Dolphins Den went. I filled out a very detailed email complaining yet again about the state of the house and still, no response. And, the spider situation isn't all. There was a socket hanging out of the wall where my son slept, a yellow-stained pillow (did NOT use), past renters shoes and underwear left in the drawer, cob webs running from the fan over our bed to the window at the head of our bed, with dead insects in the window sill....we slept all week with our heads at the foot of the bed. My son was bitten by something one night and then didn't sleep well the next night because he had to get out of bed twice to kill two different spiders running across the walls. There were dead insects in the cabinets where the plates were, cracked tile with broken grout that had been swept into a corner, opposed to a trash can, screens that were ripped and/or hanging off the windows, dust piled up on the decor, long blond hair all over the kitchen floor. I actually took videos of the filthy blinds, traps, spiders, etc. and showed several people. One person actually gagged when I showed her the kitchen videos......GAGGED!!! This house screamed NOT WELCOME!!!!! During that first night I visited the Better Business Bureau site and found that there have been 20 complaints in the past 12 months against Resort Realty for the state of the houses they rent out. There is a common pattern from Resort Realty when they respond to these complaints.....blame the renter, blame the owner, remain completely innocent of it all. It is very clear that Resort Realty does NOT take ownership in the state of the house, which said to us that they didn't care about our peace of mind. They did not care that we worked all year for this one week to sit and relax and enjoy time with our family. There were no nightly card games, no sitting on the balcony to drink my coffee and stare at the beautiful ocean, no eating dinner in while watching a movie. The only way that Resort Realty will be forced to change their ways is if people stop renting from them. Dont be like us, do your research first. Check out reviews; go to the BBB website to read formal complaints. Do your homework because once you book it, you're basically stuck, especially if you book through a company with the same low standards as Resort Realty. Trust me, the work up front will be worth it in the end. You deserve it!!!!

Worst rental company I have ever used! I don’t even want to give them a star! The pictures online don’t seem to be updated, when we got to the home the house had NOT been cleaned. It was a pet friendly home, so a little pet hair is to be expected, but no - it was floating in the air! The deadbolt on the door could be seen through. My 3 yr old almost stepped on a roofers nail - barefoot! - on the screened in deck. Later that same day my husbands foot went through the deck, NO ONE at the rental company asked if he was okay. Then the following day, our one year old found a sharp piece of metal that she almost swallowed! IN THE HOUSE. There were ants, big and small, everywhere too. We cut our vacation short and left the following morning - the home was unsafe, dirty, and the people were rude. PLUS the handyman that came out to fix the deck said that this home ALWAYS has problems. They also lied about ME calling them about the home being dirty and denying having a cleaner come to the home - that did not happen. I didn’t call them, or turn down someone to come out and clean.

Resort Realty is the worst renting I have ever used and this is based on over 30 years of rental experience. The house was not well cleaned, the cover on an outlet was broken off so that live wires were exposed, and the dryer didn’t work. Trash had not been picked up and It was impossible to reach them by phone. My advice is to use almost any other rental company.