Residence SupplyReviews of residencesupply.com

Response from Residence Supply· Dec 16, 2024

Hi there, I’m sorry to hear that you were dissatisfied with your experience. We take great pride in the quality of our products, as all of them are manufactured by us to meet high standards. However, I understand that we may not have met your expectations, and for that, I truly apologize. Thank you for your feedback—it helps us improve and ensure better experiences for all of our customers. Best regards, Residence Supply

Response from Residence Supply· Dec 16, 2024

Hi there, Thank you for your feedback, and I’m sorry to hear about your experience. I want to take this opportunity to address your concerns. First and foremost, I want to clarify that all of our products are manufactured by us, adhering to high standards of quality and craftsmanship. We are proud to provide products that meet the needs of both trade designers and individual customers alike. In terms of shipping, while we manufacture our products in-house, we do use international shipping logistics to deliver orders, which can sometimes result in delays. I understand how frustrating that can be, and I truly apologize if this impacted your experience negatively. Regarding your customer service concerns, I regret that we did not meet your expectations. Our team is dedicated to providing helpful and reliable support, and I will personally review this situation to ensure we address any shortcomings. Thank you for bringing this to our attention, and I sincerely apologize for any frustration or inconvenience caused. Best regards, Residence Supply

Response from Residence Supply· Dec 16, 2024

Hi there, Thank you for bringing this to our attention, and I want to sincerely apologize for the frustration and inconvenience you’ve experienced. I completely understand how disappointing it is when things don’t go as expected, and I appreciate the opportunity to address your concerns. To clarify, your order was placed before Canada Post announced their strike, and unfortunately, we had no control over the delays that occurred once the package was in their network. While we do our best to ensure timely delivery, shipping delays due to external factors like strikes are beyond our control. I understand how frustrating this must be, especially with the holidays approaching. Regarding your request to have all items shipped together, I sincerely apologize if this was not handled properly on our end. I will review this with the team to ensure clearer communication and proper follow-through in the future. I also want to acknowledge the difficulty you’ve had trying to reach us and the delays in follow-up. This is not the level of service we strive to provide, and I will address this internally to prevent similar issues moving forward. That said, I’d like to work with you to resolve this matter as quickly as possible. I’ve flagged your concern with our team, and I will personally ensure you are contacted to discuss next steps, whether that’s continuing to monitor the Alpine wall light’s delivery or finding an alternative solution. Once again, I sincerely apologize for your experience and appreciate your feedback, as it allows us to improve. Thank you for your patience and understanding. Best regards, Residence Supply

Response from Residence Supply· Nov 30, 2024

Hi there, I’m truly sorry if that message caused any frustration—that was not our intention. We do not ask for tips, and I completely understand your concern. Could you kindly provide your order number so I can assist you further with any issues or questions you may have regarding your order? Thank you, and I look forward to hearing from you soon. Sincerely, Residence Supply

Response from Residence Supply· Nov 20, 2024

Hello there, We’re truly sorry to hear about your experience, and we completely understand how frustrating this must have been for you. Your concerns are very important to us, and we want to make this right. Could you please provide us with your order number? This will help us review your case thoroughly and address the issues you’ve mentioned as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. Best regards, Residence Supply