Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
653 reviews
Residence SupplySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations.Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Residence Supply (residencesupply.com) has 653 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
653 approved reviews, newest moderated first
No problem with sending out missing hardware.
By John Della R.
Response from Residence Supply· Oct 8, 2025
Hi John, We’re so glad to hear everything went smoothly with the missing hardware! Our team’s always happy to help make sure your setup is complete and hassle-free. It means a lot that you took the time to share your experience with us. Sincerely, Residence Supply
I’m really happy with these dimmers and light switches. I ordered them in antique brass and love how they look. Definitely an upgrade that makes our home look more elevated. My only complaint is that now I want to replace ALL the light switches and outlet plates in my home. 😅
By Joanna C.
Response from Residence Supply· Oct 8, 2025
Hi Joanna, We’re so happy to hear how much you love the antique brass dimmers and switches — they really do add such an elevated touch to a space! It makes us smile knowing you’re already thinking about updating the rest of your home. Thank you for sharing your experience and for choosing us to be part of your project! Sincerely, Residence Supply
Customer service is top shelf, products are well made and as described. My chandelier came in so well packaged it blew my mind.
By Gina
Response from Residence Supply· Oct 6, 2025
Hi Gina, We’re so glad to hear this! It’s wonderful to know you’re happy with both the quality of your chandelier and the care our team took in packaging it. Your kind words about our customer service truly mean a lot — thank you for sharing your experience! Sincerely, Residence Supply
I ordered some handles from here and I must say, they are great products! We loved the quality of each handle for a custom built in we did for a project and it truly elevated the entire space even more. As an interior designer, I highly recommend!
By Desiree E.
Response from Residence Supply· Oct 6, 2025
Hi Desiree, We’re thrilled to hear the handles were the perfect fit for your project and that their quality helped elevate your custom built-in. Coming from an interior designer, your recommendation means so much — thank you for trusting us to be part of your work! Sincerely, Residence Supply
Buyer absolutely beware. Shipping updates were terrible. "item has shipped" emails received the day of delivery. Zero updates between order and delivery. The return process is even worse. 50% restocking fee UNLESS you buy more stuff from them. I ordered 15 of the same item and had to individually select the return and reason for each individual item. This is just amateurish. They do not facilitate the returns process at all, via shipping labels etc. You pay your own freight on return. 100% would not shop here again for these reasons.
By Owner
Response from Residence Supply· Oct 1, 2025
Hi there, We’re very sorry to hear about your experience and the frustration this caused. We truly appreciate you taking the time to share this feedback as it helps us improve. To better assist you with your concern, could you please provide us with your order number? Once we have that, we’ll be able to review the details and see how we can help. Sincerely, Residence Supply
The company sent the wrong screws for the plates and the plates did not fit. It took 10 days to get an answer from customer service and they have a policy which charges a 50 percent restocking fee. I didn’t even open one of the boxes. I opened one plate in a separate box. I would never do business with a Company like this. Even when I went to return I noticed the return label they provided had the wrong address. Very unprofessional.
By customer
Response from Residence Supply· Oct 1, 2025
Hi there, We’re truly sorry to hear about your experience and the frustration it has caused. That’s certainly not the kind of impression we want to leave. Could you please provide us with your order number so we can review the details and assist you directly? We’d like to look into this further and help resolve your concern as best we can. Sincerely, Residence Supply
We are a design firm and ordered switches for a client in June, and they worked fine. Some missing pieces from our order, but they seemed to be working on that, and we needed to start Phase II with another set of switches. We went ahead and ordered thos and NONE of these have the dimming capability of the first batch. Flash forward, and now we are waiting on the missing pieces from the first order, and we're stuck with a second order that, you guessed it, had more missing pieces. I cannot tell if it's a bot or a person asking 'why have I waited so long to bring up 'my issues' with the product. Frustrated and disappointed at this point, with a deadline looming. These are pretty switches, too bad the quality of the product and customer service has gotten so low. **UPDATE: 'Regarding dimming, our switches require TRIAC-compatible dimming, which is noted on our website. This may explain the difference you’ve experienced compared to your earlier batch.' ...We ordered additional units of the same modules that were already installed and dimming properly, the second batch did not have the same functionality as the first batch of the exact same sku. (I will update this review if all items we have ordered and reinstalled work this time.)
By Michelle Woolley S.
Response from Residence Supply· Sep 29, 2025
Hi Michelle, We’re very sorry to hear about the frustration this has caused and completely understand how stressful it must feel with a deadline approaching. To clarify, your replacement has already been processed and the tracking details were sent to you. Regarding dimming, our switches require TRIAC-compatible dimming, which is noted on our website. This may explain the difference you’ve experienced compared to your earlier batch. We truly value your trust in us for your client projects and are here to help ensure everything comes together smoothly. Please don’t hesitate to reach out directly if there’s anything else we can do to support you. Sincerely, Residence Supply
Fantastic options at Residence Supply. I worked with Mark Ramos to get the precise light I needed for my office and he was able to customize it for me with dimming capability.
By Angel
Response from Residence Supply· Sep 29, 2025
Hi Angel, We’re so glad Mark was able to help you find exactly what you needed for your office and even customize it with dimming capability. It’s great to know you had such a positive experience, and we’re thrilled the light worked out perfectly for your space. Sincerely, Residence Supply
