Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
653 reviews
Residence SupplySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations.Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Residence Supply (residencesupply.com) has 653 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
653 approved reviews, newest moderated first
Excellent service, shipping, and product. Could not be happier
By customer Lisa G.
Response from Residence Supply· Jun 1, 2026
Hi Lisa, Thank you so much for this amazing feedback! We’re absolutely thrilled to hear that you’re happy with the service, shipping, and the product — that’s exactly the experience we strive to deliver. “Could not be happier” is the best thing we could read. Thank you for your support and for choosing Residence Supply! Sincerely, Residence Supply
very good technical advice and attentive customer service. and always with a live, informed agent. very pleased.
By Jason G.
Response from Residence Supply· Jun 1, 2026
Hi Jason, Thank you so much for your thoughtful review. We’re really glad to hear that the technical advice was helpful and that you felt supported by attentive customer service throughout. Having a live, informed agent available to guide you is something we take pride in, so it’s wonderful to know that made a difference in your experience. We truly appreciate your kind words and are so pleased you’re happy. Sincerely, Residence Supply
didn’t think I’d be this excited about a door handle but here we are lol. Swapped out the basic builder-grade one in my room and it made the whole space feel custom. Super solid, heavy. Install took me like 10 mins. Residence Supply shipped fast too. 10/10 would replace every handle in my house with theirs.
By BG
Response from Residence Supply· Jun 1, 2026
Hi there, We absolutely love this review — and we get it! It’s amazing how something as simple as a door handle can completely transform a space. Swapping out builder-grade hardware for something solid and thoughtfully designed really does make it feel custom. We’re so glad you felt the quality right away and that installation was quick and easy. And hearing “10/10 would replace every handle in my house” truly made our day. Thank you so much for your support and for choosing Residence Supply! Sincerely, Residence Supply
Beautiful hardware (specifically switches and covers) but difficult return process when we wanted to return a switch when a wrong color was sent. Will just use it. Overall excellent quality!
By Geoffrey S.
Response from Residence Supply· Jun 1, 2026
Hi Geoffrey, Thank you so much for your honest and thoughtful feedback. We’re really glad to hear you love the hardware — especially the switches and covers — and that the overall quality stood out to you. We’re truly sorry to hear that the return process felt difficult when the wrong color was sent. That’s not the experience we want for our customers, and we appreciate you bringing it to our attention. We’ll be reviewing this internally to see how we can make things smoother moving forward. Thank you again for your support and for choosing Residence Supply. It means a lot to us. Sincerely, Residence Supply
The ability to customize voltage and dimming requirements was a big advantage. Otherwise, we would have been required to go somewhere else. We have not received the fixtures yet (we ordered 24), but we are expecting everything to be great.
By Brent
Response from Residence Supply· Jun 1, 2026
Hi Brent, Thank you so much for your thoughtful review. We’re really glad the ability to customize the voltage and dimming specifications made a difference for your project — we know how important those details are, especially on larger orders like yours. We’re excited for your 24 fixtures to arrive and truly appreciate the trust you’ve placed in us. If you need anything at all once they’re delivered — installation guidance, adjustments, or just a quick question — we’ll be right here. Thank you again for choosing Residence Supply. Sincerely, Residence Supply
Every single switch in my house is from Residence Supply , which says everything. Beautiful architectural designs, cohesive finishes, and exactly the elevated minimalist look I wanted throughout my home. I’m extremely happy with them. If design matters to you as much as functionality, they are absolutely worth considering.
By anntte E.
Response from Residence Supply· Jun 1, 2026
Hi Annette, This truly means so much to us. The fact that every single switch in your home is from Residence Supply really does say everything — and we don’t take that trust lightly. We’re so glad the architectural designs and cohesive finishes delivered the elevated minimalist look you envisioned. Creating pieces that balance design and functionality is exactly what we aim for, so hearing that reflected in your home is incredibly rewarding. Thank you for your thoughtful words and for making us part of your space. We’re honored to be included in something so personal. Sincerely, Residence Supply
Great quality and looks luxurious. Very happy with my purchase and will replace all my outlets.
By Patricia V.
Response from Residence Supply· Jun 1, 2026
Hi Patricia, Thank you so much for your kind words! We’re thrilled to hear you’re happy with the quality and that the pieces bring a luxurious feel to your space. Knowing you’re planning to replace all your outlets is the ultimate compliment — we’re honored to be part of your upgrade. If you ever need guidance selecting finishes or matching styles, we’re always here to help. Thank you again for choosing Residence Supply. Sincerely, Residence Supply
Update. 6/28/26 It’s actually gotten worse. We have now been told to hire an electrician to replace the driver, at our expense. So we did. Abd the replacement driver they sent us doesn’t FIT IN THE LIGHT! It’s been 8 months now. They refuse to simply return and replace the light, even though I’ve asked for the replacement to be a level down. So my rating is now even lower. ******* 5/13/26 I’m hopeful I can change my rating soon, but I am absolutely frustrated by the process. The light itself is beautiful. Whoever I’m corresponding with is attentive, and gives he a status update about 2x per week for the last 6+ months, both during the shipping, installation and problems. HOWEVER, I have sent video proof that the light malfunctions and even got a response that they’d give me a 20% refund as well as send a new part. THEN within 12 hours both of those offers were rescinded and I was told there was no issue. I was shocked. I responded and reminded them I have rights as a customer and rescinding the offer was not acceptable. Then they responded by sending me directions AGAIN, about pairing the remote to fix the issue. They also noted for the first time, that this light was “not compatible with a wall switch” which is simply not a practice here in the US. Pretty much, if you lose the cheap remote or it stops working for any reason, the $700 light will then be obsolete because the wall switch will not allow the light to function as designed. I then sent them ANOTHER video showing the issue as the light flickered on and off and changed from 3000 to 6000 on its own while the remote sat untouched. They responded and said they’d look into it AGAIN. I’ve come up with many solutions, the easiest one being sending me a label to return the faulty light and send me the same light but without all the options I paid for that CAN work with a wall switch (and is actually cheaper than the one I purchased) but they continue to delay. I have over 50+ messages from this company so documenting the practices will not be hard. I’m giving them one more week and in the meantime, decided to try and share my experience here and hope they finally do the right thing.
By LeAnne S.
Response from Residence Supply· May 19, 2026
Hi there, We sincerely apologize for the frustration and inconvenience this experience has caused. We completely understand how upsetting it must feel to go through months of communication while still trying to reach a final resolution, especially after already providing multiple videos and troubleshooting efforts on your end. Our Production Team is still actively discussing your case and reviewing the best possible option to provide for your setup. The earlier compensation and replacement discussion was paused after the technical review team requested an additional evaluation, as they wanted to ensure the issue was not related to configuration or compatibility before moving forward with a permanent resolution. We understand how confusing and frustrating that change in direction must have felt, and we truly apologize for that experience. We genuinely appreciate the time, patience, and detailed information you’ve continued to provide throughout this process. Please know that your case is still under active review, and our team is working toward the most appropriate solution for you. Sincerely, Residence Supply
