Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
653 reviews
Residence SupplySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations.Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Residence Supply (residencesupply.com) has 653 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
653 approved reviews, newest moderated first
Wonderful company to work with!
By Marcia M.
Response from Residence Supply· Jun 23, 2026
Hi Marcia, Thank you so much for your kind words! We’re delighted to hear that you enjoyed working with us. Providing a great experience for our customers is always our goal, so feedback like this truly means a lot to our team. Thank you again for choosing Residence Supply. We appreciate your support and look forward to working with you again in the future. Sincerely, Residence Supply
Good customer service but shipping is terrible.
By Katharine M.
Response from Residence Supply· Jun 23, 2026
Hi Katharine, Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with our customer service team and that they were able to assist you. We’re sorry to hear that the shipping experience did not meet your expectations. We understand how frustrating delays can be and sincerely apologize for the inconvenience. While we do our best to ensure orders are processed promptly, there are times when delays occur during transit that are outside of our control. We truly appreciate your patience and your honest feedback, as it helps us continue improving the overall customer experience. Sincerely, Residence Supply
Absolutely fans of this company and their products. We’ve purchased their switches many times and are pleased with them. Their customer service is amazing too. They’re always there to assist.
By Alessandra S.
Response from Residence Supply· Jun 23, 2026
Hi Alessandra, Wow — thank you so much for your kind words and continued support! Hearing that you’re such fans of both our products and our team truly means the world to us. We’re honored that you’ve chosen our switches for multiple projects and that they’ve continued to meet your expectations. And knowing that our customer service has been there whenever you needed assistance is exactly the kind of experience we strive to provide. Thank you again for your trust, loyalty, and support. We’re grateful to have customers like you and look forward to serving you for many years to come. Sincerely, Residence Supply
Exceptional Service (5++) Rating: After several burst pipes on multiple floors and subsequent renovations, I purchased single brass and multi-gang custom toggles switches from Residence Supply. Although these switches add polished cohesion throughout my home and always receive immediate callouts from vendors, repair crews and guests alike, it was the customer service I received when a toggle switch snapped that I have appreciated the most. My issue with the switch was immediately addressed by a human customer service representative (thank you David!) without having to engage through a chain of AI bots or time-consuming phone tree. WITHIN 1 HOUR my case was escalated through appropriate channels, the shipping process commenced AND I was kept informed every step of the way through email messaging. As I have come across many issues, both in shipping and performance concerns, in the last year and a half of renovations, I have a very wide and multi-variate field of comparison. Beyond impressed with David, the focused customer service and speedy turnaround. Amazing Job from RS Team and I would highly recommend purchase from this company--not only for the beautiful upgrade to your home from their products--but also the knowledge that when things skew a little sideways you are seamlessly, without hassle, efficiently supported by their team and work ethic in making it right.
By Tonja T.
Response from Residence Supply· Jun 23, 2026
Hi Tonja, Wow — thank you for taking the time to share such an incredibly thoughtful review. We’re truly honored by your kind words and grateful that you chose Residence Supply during such a significant renovation journey. It’s wonderful to hear that our brass switches and custom multi-gang toggles have brought a sense of cohesion to your home and continue to receive compliments from guests, contractors, and vendors alike. Knowing our products have become a standout detail in your space means a great deal to us. We’re especially touched by your recognition of David and the support you received when the toggle switch issue occurred. Providing prompt, human-centered service is something we care deeply about, and we’re thrilled to hear that your concern was addressed quickly, efficiently, and with clear communication throughout the process. We’ll be sure to share your feedback with David and the rest of the team. Your comments about the importance of support when things don’t go as planned resonate strongly with us. While we always strive for perfection, what matters most is how we respond when challenges arise, and we’re grateful for the opportunity to make things right for you. Thank you again for your trust, recommendation, and support. Reviews like yours inspire our entire team and remind us why we do what we do. Sincerely, Residence Supply
Package arrived in good condition. This was my second order and i continue to be very happy with the product. The first order i had i had to utilize customer service and that was also a great experience.
By Kendall M.
Response from Residence Supply· Jun 23, 2026
Hi Kendall, Thank you so much for your continued support! It means a lot to us that this was your second order and that you continue to be happy with our products. We’re glad to hear your package arrived in good condition and that your previous experience with our customer service team was a positive one as well. Creating great products is important, but providing dependable support when our customers need it is just as important to us. Thank you again for choosing Residence Supply. We truly appreciate your trust and look forward to serving you again in the future. Sincerely, Residence Supply
Quick delivery and easy installation
By Ty W.
Response from Residence Supply· Jun 23, 2026
Hi Ty, Thank you so much for your review! We’re delighted to hear that your order arrived quickly and that the installation process was easy and straightforward. We know how important a smooth experience is from delivery to installation, so it’s wonderful to hear everything went well. Thank you again for choosing Residence Supply. We truly appreciate your support. Sincerely, Residence Supply
Purchased a chandelier in December 2025. Confirmed all options selected are correct prior to ordering. Received item 2 months later - wrong options sent. It is currently 6/17. Over 60 emails back and forth and they have sent wrong parts, manager refused to speak with me, and still waiting on the needed parts since they refused a return and refund. Please know they aren’t on your side and will make you wish you never heard of them before. Trust me, it’s not worth the brain damage.
By Matthew D.
Response from Residence Supply· Jun 23, 2026
Hi Matthew, We sincerely apologize for the frustration and inconvenience this experience has caused. We understand how disappointing it must be to receive incorrect components after carefully confirming the options before placing your order. We recognize that the extended timeline and the number of communications required to address this matter have been frustrating. Please know that your concern remains under active review, and our team is continuing to work with the appropriate departments to reach a resolution. We regret that your experience has not reflected the level of service we strive to provide and appreciate your patience as we continue to work through this matter. Sincerely, Residence Supply
I have now completed several orders with Residence Supply. Quality is top notch. Deliver has always exceeded my timing expectations. Great company with Great products.
By Rick J. V.
Response from Residence Supply· Jun 17, 2026
Hi Rick, Thank you so much for your continued support! It means a lot to us that you’ve placed several orders with Residence Supply and have had consistently positive experiences. We’re thrilled to hear that the quality has met your expectations and that delivery has been even faster than anticipated. Providing exceptional products and a seamless experience is what we strive for, so feedback like yours is incredibly rewarding. Thank you again for your trust in us. We look forward to being part of many more projects in the future. Sincerely, Residence Supply
