Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
316 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Republic Services, Inc is the second largest provider of non-hazardous solid waste collection, transfer, disposal, recycling, and energy services in the United States, as measured by revenue.
Republic Services (republicservices.com) has 316 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
316 approved reviews, newest moderated first
Less then one star if possible - Not only do they miss your trash pickup, but will take the payment out if you have auto pay - TURN OFF AUTOPAY- and then charge you again and play dumb when you try to correct it .. I am left with paying another $200 (dumpster) to keep my trash service, or spend ANOTHER day or two on the phone getting the complete run around and still pay the money... Mob ties ...
By Nancy B.
I really couldn't tell you much about this company. I am a National Project Manager for a growing roofing company that has 6 licensees to service in the Granite, Butte area. This would be a business that needs hundreds of dumpsters a year. I couldn't get this business to pick up the phone for a quote. 30 minutes and I'm still on hold for as long as it takes to write this review. As a professional I can only say that if a business doesn't care enough about getting the information to a customer about their products to make it easy to get basic information I would strongly recommend NOT using this company. I chatted online with Israel and he basically hung up on me. Super classy there Israel. 35 minutes on hold and all I wanted was a simple quote on a dumpster that most companies can give me in 3 minutes. Because of this I will have my company NOT entertain doing business with this company. Move on from any company that can't service you.
By Warren C.
Republic Services has been incredibly frustrating to deal with. For a long time, they would completely miss our neighborhood, and I had to call every single week to report missed pickups so someone would come back out. Now the issue has flipped—they come at **6:00 AM**, which makes it very easy to miss putting the can out. The day after New Year’s, they came early on Friday at 6 AM. I forgot to set my can out and called to schedule an additional pickup. I was told it would cost **$50**, agreed to the charge, and was instructed to leave the can out Saturday from 5 AM–5 PM. The can was out the night before… **no pickup**. I waited until Monday, called again, and was told someone would come that day. The can sat out another **12 hours in the heat**—again, **no pickup**. When I called back around 4 PM, I was told there was *no record* of the scheduled pickup. At that point, I gave up and decided to wait until the next regular service day and skip the $50 fee altogether. To make matters worse, when you call customer service, it often seems routed **outside the U.S.**, adding to the communication issues. This entire experience has been incredibly annoying and unreliable. **DO NOT choose Republic Services.**
By Rachel
This company is awful! They suck so bad. They missed pick ups for two weeks in a row. Then they charged me $250 for an extra pick up to come get my trash bin that was full while my trash piled up around me. If you're looking for a new trash disposal company pick anyone but Republic they're garbage!
By Tim G.
I do not have an account but when I return home on a Saturday after being gone for four days, I came home to a dumpster halfway blocking my driveway. After waiting till Monday to call, I have had 5 different phone calls saying they will move it and or being cut off or no call back. So Im sure Christmas day will be fun with all the trash that will be around it. I hope I can file a lawsuit!!!!
By Brian B.
Second week without pick up in Camelot Estates, Camdenton. I've called 3 times. Last week, I was told Tuesday and Wednesday that they'd come get it the next day. Didn't happen. This morning, they didn't pick up and I'd just heard them in the neighborhood so I called and asked if dispatch could reach their team and route them to my house, nothing. I'm almost 70 and have a very steep and long driveway to haul that container back and forth, without result. Seriously folks.
By Patricia K.
like every one else has said ,they are the worst at billing and lie about contracts. They try to bill even after service has been canceled. If I could leave a Zero stars that would be more appropriate.
By Richard S.
Company fraudulanty bills. You must prepay for one year of service, and like clock work, 1 to 2 months prior to that year ending, they bill you for $60 or $70 or threaten to cut off service. If this happens contact your Attorney General
By Chad Hart I.
