Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Replacement Lens Express (replacementlensexpress.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
571 approved reviews, newest moderated first
Received the product in great condition and on time
By Michael P.
Response from Replacement Lens Express· Aug 17, 2026
Hi Michael Thank you very much for taking the time to leave us such a fantastic review of your recent frame only purchase with RLE. We are thrilled to hear that that you are happy with the Volo Invader eyeglass frame you purchased from us . We look forward to seeing you again soon. Thank you. Jennifer
Great customer service, easy to use ordering process, very reasonable prices, fast turnaround. Overall a fantastic experience!!
By Mike
Response from Replacement Lens Express· Aug 17, 2026
Hello Mike, Thank you very much for taking the time to leave us such a fantastic review of your recent experience and purchase with RLE. I am thrilled to hear that you love your new prescription lenses! We truly appreciate that you picked RLE for your replacement prescription lenses. I hope you have a wonderful summer and I look forward to seeing you again soon. Sincerely, Jennifer
Great variety, excellent quality, competitive prices, seamless transaction, delivered when promised, and my lenses fit like a glove. Couldn't be happier. Thank you, Replacement Lens Express!
By Neal
Response from Replacement Lens Express· Aug 17, 2026
Hi Neal, WOW! Thank you very much for taking the time to leave us such a fantastic review of your recent purchase with RLE. We are thrilled to hear that that you love your Non-Prescription Ray Ban Replacement sunglass lenses! We look forward to seeing you again soon. Thank you. Jennifer
Great pricing, quality workmanship and quick turnaround time. Also fantastic customer service.
By Elizabeth B.
Response from Replacement Lens Express· Aug 12, 2026
Hi Elizabeth WOW! Thank you very much for taking the time to leave us such a fantastic review of your recent experience and purchase with RLE. I am thrilled to hear that that you love your new prescription lenses! We truly appreciate that you continue to chose RLE for your replacement prescription lenses. I hope you have a wonderful summer and I look forward to seeing you again soon. Thank you. Jennifer
It didn’t work for me , I couldn’t read , And outdoor when it’s getting dark it was blurry I returned it
By Ruben S.
Response from Replacement Lens Express· Aug 10, 2026
Hi Ruben, Thank you for taking the time to leave us a review of your recent purchase with RLE. We are sad to hear that you new lenses are not working as you expected. As we mentioned in our emails with you that we are more than happy to remake the lenses for you and make the necessary changes to the segment height that you first described was placed too low. We provided you with detailed instructions on how to mark your segment height on the lenses and then return the frame and lenses and we would have the lenses remade. Later that day you emailed back to say that you were also having issue with clarity when the transitions were activating. We suggested having your eyes retested to ensure that the new prescription you were given was dialed in correctly for you. We are still more than happy to remake your lenses for you with a new segment height. However we would hate for you to receive the new lenses and you are still experiencing blurry vision so that is why we suggested having a retest of your vision before mailing back the frame and lenses for us to remake them. We stand behind the quality of our lenses and our craftsmanship, if we make an error we will absolutely correct it by making new lenses for the customer. Our offer still stands and we hope to hear back from you. Thank you Jennifer
Great communication. Eyeglasses were perfect. Thank you!
By Kathy S.
Response from Replacement Lens Express· Aug 10, 2026
Hello Kathy Thank you very much for taking the time to leave us such a wonderful review of your recent experience and purchase with RLE. I am thrilled to hear that you have had a great experience with RLE and that you love your Varilux PhysioW3+ Progressive Prescription lenses! We truly appreciate that you chose RLE for your replacement prescription lenses. I hope you have a wonderful summer and I look forward to seeing you again soon. Thank you. Jennifer
This was my first experience with replacement lenses. It was time to get new glasses, and I had a pair of sunglasses I wanted to wear the frame of, so I sent them in. They were returned to me in about a week and a half? Idk but fairly quickly. They were wrapped nicely and returned in the same hard case I sent them in. The prescription is perfect, and they didn't need any adjustment at all. Fit me exactly as they did when I sent them. I am pretty impressed, cuz it was WAY less than any local place I shopped out to just cut me some lenses for my old sunglasses. My prescription is just single vision. I would definitely do this again, and I already told my mother she should try it!
By MR
Response from Replacement Lens Express· Aug 4, 2026
HI WOW! Thank you very much for taking the time to leave us such a fantastic and detailed review of your recent experience and purchase with RLE. I am thrilled to hear that you found our services easy to use and that you love your new Single Vision Prescription Sunglass lenses. We truly appreciate that you found and chose RLE to revive your sunglass frame. I hope you have a wonderful summer and I look forward to seeing you again soon. Thank you. Jennifer
I had a very good with replacement lens express. When I contacted them to find out the status of my order, the Representative got back to me in a very prompt and professional manner. With confidence I proceeded to ask a question and again a very prompt and professional response. I will use them and referred them to others.
By Texting G.
Response from Replacement Lens Express· Aug 3, 2026
HI Estabrookr, WOW! Thank you very much for taking the time to leave us such a fantastic review of your recent experience and purchase with RLE. I am thrilled to hear that that you love your new Varilux XR Progressive lenses that were made into the Taylor Eyes Tammy frame! We truly appreciate that you found and chose RLE for your completely new look. I hope you have a wonderful summer and I look forward to seeing you again soon. Thank you. Jennifer
