Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Replacement Lens Express (replacementlensexpress.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
571 approved reviews, newest moderated first
Good lenses, fast service, acceptable prices.
By Panayiotis T.
Response from Replacement Lens Express· Jan 25, 2024
Hi Panayiotis, Thank you for taking the time to leave us such a glowing review! We are thrilled to hear that you are happy with your lenses and our service. We appreciate that you have continued to chose RLE for your prescription eyecare needs. Sincerely, Jennifer
Glasses arrived and were as expected
By Susan N.
Response from Replacement Lens Express· Jan 24, 2024
Good Day Susan, Thankyou for taking the time to leave us a review about your purchase with us. I have reviewed your order and see will pass your feedback on to our team to see if we can improve on our processing time. Thank you Jennifer
There are three things that are great about replacement lenses. Quality, price, and service. Keeping track of the progress of the lens that are replaced
By William M.
Response from Replacement Lens Express· Jan 24, 2024
Hi William, Thank you for taking the time to leave us such a wonderful review of your recent purchase with us. We are thrilled to hear that you happy with your new prescription progressive lenses. and our customer service. Thank you again for choosing RLE for your prescription eye care needs. Take care and we look forward to seeing you again in the future. Sincerely, Jennifer
I have used this company several times in the past and have never been disappointed with the results. My lenses are always perfect. I send my own frames, and there is never a problem. I get the glasses back in a very short time.
By Ava V.
Response from Replacement Lens Express· Jan 17, 2024
HI Ava, Thank you very much for leaving us such a wonderful review. We appreciate that you have been a long standing customer with RLE and that your new lenses have always been fantastic. Thank you again for continuing to choose RLE for your prescription eyecare needs. I look forward to seeing you again in the future. Sincerely, Jennifer
Incredible product and friendly customer service. Will be a repeat customer.
By rony H.
Response from Replacement Lens Express· Jan 17, 2024
HI Rony, Thank you very much for leaving us such a wonderful review of your experience and our products. It was a please working with you and I am thrilled to hear that you love your new Trivex Single Vision prescription lenses. Thank you again for choosing RLE for your prescription eyecare needs. I look forward to seeing you again in the future. Sincerely, Jennifer
Once they were finally received they are fine, but it took from 12/19/23 when the order was placed to arrive on 1/8/24. Nearly 30 days.
By Jeffrey F.
Response from Replacement Lens Express· Jan 17, 2024
Hi Jeffrey, Thank you for taking the time to leave us a review of your experience. I have checked into your order to see why you have experienced a long wait time and I have found that a combination of weekends holidays and possible holiday shipping delays are the main factor in the processing time of your order. I will absolutely pass your feedback onto our management. Thank you, Jennifer
This is the second time I have used replacement lens express. Both times I have been very happy with the results. I have a vintage rimless wire frame pair of glasses that they put lenses in. Once again, I am very pleased with the quality of the work.
By Roy L.
Response from Replacement Lens Express· Dec 27, 2023
Hi Roy, Thank you so much for taking the time to leave us such a wonderful review. We are thrilled that you have chosen RLE as your go to retailer for prescription eyeglass lenses. I will certainly make sure that our lab technicians receive your kind words about the quality of their craftsmanship. Thank you again for choosing RLE for your eyecare needs. We look forward to seeing you again. We hope that you have a safe and happy New Year Sincerely, Jennifer
My frames were broken! I need to return them.
By Julie E.
Response from Replacement Lens Express· Dec 18, 2023
Good Morning Julie, Thank you for leaving us a review about the frame you have received from us being broken. I am very sorry that the frame you order has arrived to you broken. I will personally email you to correct this situation. Thank you, Jennifer
