Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Replacement Lens Express (replacementlensexpress.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
571 approved reviews, newest moderated first
Nice replacement lens company.
By Cathy R.
Response from Replacement Lens Express· Apr 29, 2024
Hi Cathy, Thank you for taking the time to leave us such a wonderful review. We are thrilled that you chose to shop with us for you for new prescription progressive lenses. We look forward to seeing you again soon. Thank you, Jennifer
Great experience, I mailed my frames to have lenses replaced. great communication, I was informed the day my frames arrived there, the next day they were done and in transit back to me. Script seems perfect.
By Mitchell S.
Response from Replacement Lens Express· Apr 24, 2024
Hi Mitchell, Thank you very much for leaving us such a wonderful review of your experience! We are thrilled to hear that you are impressed with our communication and processing times. We look forward to seeing you again soon Take Care, Jennifer
The second of two pairs they just relensed for me. Paid a bit more for these, as they were Transition, and I must mention how dark they get. 10/10 - would definitely recommend. 😀
By James R.
Response from Replacement Lens Express· Apr 24, 2024
Good Day James, Thank you so much for taking the time to review your new Transition lenses. I am thrilled to here that you love them. We appreciate that your continue to choose RLE for your prescription eyeglass needs. Thank you and we can't wait to see you again! Sincerely, Jennifer
They broke my frames while working on them. Held me responsible for it and charged me for lenses that I can not use. Last time I will use them and I will not tell others about them.
By Jay
Works exactly as requested.
By Paul Durant I.
Response from Replacement Lens Express· Apr 23, 2024
Hi Paul, Thank you very much for taking the time to review your recent purchase with us! I am thrilled to hear that your new lenses were made and perform exactly as you have ordered them. We are glad that you choose to shop with us and look forward to seeing you again in the future. Sincerely, Jennifer
Every pair of lenses I've worn have come from RLE. The process is simple and the turnaround is quick. RLE communicates with you on every step of the process and responds to queries promptly. There are many different types and brands of lenses and the cost is less than the mall places or doctor's office. Thanks again Jennifer and to everyone at RLE.
By Derek S.
Response from Replacement Lens Express· Apr 17, 2024
Hi Derek, Thank you so much for leaving us such a fantastic review. We are so happy that you continue to choose RLE for your prescription lenses. Thank you again and we look forward to seeing you again soon. Sincerely, Jennifer
Reasonable prices, easy online ordering and fast and accurate service! My new frames and lenses arrived well packaged and without damage within 10 days. Lenses were the correct prescription. Highly recommended!
By russell A.
Response from Replacement Lens Express· Apr 2, 2024
Hello Russell, Thank you very much for taking the time to leave us such a wonderful review of your experience with RLE. I am thrilled to hear that you are happy with your new frame and lenses. Thank you again for choosing RLE for your prescription eye care needs. Sincerely, Jennifer
I am extremely satisfied with my new lenses. Replacement Lens Express did a great job. The lenses are exactly as ordered and the delivery was prompt as advertised on the website. They even took the time to return my original packaging. And their prices are very reasonable. GREAT JOB!
By anthony
Response from Replacement Lens Express· Mar 28, 2024
Hi Anthony, Thank you very much for taking the time to leave us a through review of your experience with RLE. I am thrilled to hear that you are happy with your new prescription lenses and our service. We look forward to seeing you again soon. Thank you again, and we hope that you have a wonderful spring season. Sincerely, Jennifer
