Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6 reviews
RepairtoolpartsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RepairtoolParts, the premier online hub for professional power tools and shop machinery to meet the needs of industry professionals. As a distinguished subsidiary of Toolmart Inc, located in Vista, California, we take pride in our legacy as a direct factory distributor since 1986. With two state-of-the-art warehouses and a dedicated team of 20+ highly skilled professionals in southern California, we possess an extensive inventory worth millions of dollars, enabling us to process most orders with remarkable efficiency, often on the same day. Our commitment to excellence is evident in the prestigious brands we represent. Among them are industry-leading names such as Delta, Bosch, Dewalt, Black and Decker, Hitachi, Fein, Powermatic, Porter Cable, Metabo, Panasonic, Husqvarna, Honda, Festool, Dremel, Ridgid, Craftsman, Bostitch, Champion, Chicago Pneumatic, CST-Berger, Devilbiss, Duo-Fast, Emglo, Generac, Hardin, Interstate Pneumatics, Interstate Safety, Jenny, Jet, Karcher, Max, MK Diamond, Oasis Machinery, Paslode, Ramset, Wilton, Big Horn, and many more. With the advantage of two strategically located warehouses in Southern California, we proudly bring high-quality tools to professional users at phenomenal discount prices. Harnessing the power of the web, we bring our dedication to delivering superior tools to customers nationwide. Through expedited shipments with UPS, USPS, and FedEx, our affordable-priced tools reach your desired location promptly and smoothly. Moreover, our extensive inventory of thousands of accessories ensures you can effortlessly accomplish your projects accurately and conveniently. We understand that your needs may be unique, which is why we are dedicated to providing personalized service. If you don't find the specific item you are looking for, we warmly encourage you to reach out to our team of seasoned professionals using the provided communication channels.
Repairtoolparts (repairtoolparts.com) has 6 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
Showing 4 reviews with 1 star · Clear filters
Took over 3 weeks to get my item. I ordered the wrong part (totally my fault). They offered no exchanges and no return label. The part was $12, they were charging me a $4 restocking fee and it would have cost me $11 to send it back....will not order from the again.
By Polly H.
Ordered parts for a Honda mower. Didn't see site says most items ship in 7-14 days. 21 days later still no part, no shipping info nothing. Finally, just found part i needed on Amazon and canceled my order through this company. Company might be ok as a last resort if you can't find the part anywhere else.
By Michael M.
Ordered some "in stock" items on Sept. 27/23, Finally got notification and a tracking number showing shipped on Oct. 24/23. Nobody ever answers the phone and emails are not helpful, I was constantly asked to be patient because it had to go through customs since it was being shipped to Canada. The tracking number never showed it leaving City Of Industry in California. Finally on about Dec. 5/23 I just didn't want to play anymore and called the credit card company and got my money back. Today is Dec. 12/23 and even though i have given up on it the package still shows as being in City Of Industry. I gave this company one star only because I had to in order to continue to write the review. Horrible company, can't understand how they can operate as they do and still run a profitable business.
By Ron V.
Response from Repairtoolparts· Jan 31, 2024
Dear Ron We truly appreciate your feedback and honestly apologize for the inconvenience caused. This is not what we strive for. We always do our best to provide the best possible services to our valuable customers. However, Upon checking your order. I can see that the items you ordered were lost in transit and never delivered. For any additional questions or concerns kindly reach out to us at [email protected].
I ordered items from them online on July 1st and paid for them at that time. I got one email stating they would update me but as of July 17th never received my items or any correspondence. When I signed into my account it showed that they hadn't shipped it out and to send them an email. I left a voice message and an email and still no reply. Today the 19th I went onlin to their website and it shows a tracking number was made but no item was received at post office just a label was made. Again I left a message and am just waiting to hear back from them. I would have ordered elsewhere if I knew there was going to be a holdup. I really needed those parts to complete a job I was doing. I don't recommend these people...at least not their online ordering.
By Heather S.
Response from Repairtoolparts· Aug 23, 2023
Dear Customer, We sincerely apologize for the delay. Since we order directly from the manufacturer, the manufacturer can at times update us at a much later time about the discontinuation or stock availability issues with a particular part or parts in an order. However, we have delivered your order successfully. We hope we are able to compensate for our shortcomings in the future. Kind Regards, Jenny Repairtoolparts Customer Care
