Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
719 reviews
Repair SurgeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Repair Surge provides automotive service and repair information covering over 10,000 vehicle models. Repair shops and vehicle owners turn to the online manuals from Repair Surge for the accurate, factory-derived information they count on.
Repair Surge (repairsurge.com) has 719 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
719 approved reviews, newest moderated first
First time ever using this type of service. It's pretty neat. I needed specific part numbers for my Rav4 brake job and I found them all thankfully. Sadly there wasn't a diagram for my brake caliper clips and shim pad kits but I found the part number in the manual and just cross referenced them online. Pretty neat service!
By AviCaLiBeR
the manuals aren't what I thought they were. i was looking for a manual like Haynes or whatever. these are still informative don't get me wrong but jus not exactly easy to navigate thru.
By Lori B.
Response from Repair Surge· May 9, 2025
Hello, thank you for this feedback. We're always working to make our product easier to use. If you would be willing, please send us a message at [email protected]. We'd love to hear your thoughts on how we can improve! Thank you.
The smart car manual had only a little bit of information, not more than the owners manual pretty much. There was no engine brake transmission information to rebuild at all. It was very disappointing. The 1-800-416-8217 is not in service. I’m hoping for a refund of my $29.00 for 1 year.
By Charles Edward Walker J.
Response from Repair Surge· May 9, 2025
Hello, thank you for this message. It sounds like we unfortunately didn't have sufficient information for your vehicle. Our coverage for most vehicles is very good, but with over 10,000 models covered, there can occasionally be an issue with certain models. In those cases, we take responsibility and make it right for the customer, including a full refund if needed. Please contact us at [email protected] so we can investigate this and provide a resolution for you. Regarding the phone number you mentioned, we moved all customer support to our ticket system approximately a year ago. This resulted in issues being resolved faster in the majority of cases. The number you mentioned is no longer in service and isn't listed anywhere on our website. To contact support, you can simply click the "Support" button while logged into your account, or use the "Contact Us" page on our website, or you can simply email [email protected]. Any of these actions will create a support ticket and your issue will be addressed promptly! Please reach out at your earliest convenience. We look forward to hearing from you. Thank you!
Had what I wanted at fair price. My only concern is the ability to print. It can be done, but not easy to do.
By Steven H.
the buying experience is simple and efficient. The manual is well laid out. I have not had a chance to really dig into it but it looks good.
By Stephen
I purchased a manual specifically for the information on how to remove the trim on the dash to remove the radio. This was for a Final Edition 2019 VW Beetle SEL, which the manual specifically said was covered. It wasn't. Nearly everything, inclusding this manual, that I found talked all about the regular 2019 VW Beetle but not the final edition version which has a different dash than the regular beetle. It would be nice if the manual information stated that. I'm sure I'll find other useful information in the future but I was disappointed this time around.
By SRC
Response from Repair Surge· Apr 28, 2025
Hello, thank you for this message. We're truly sorry that we didn't have the information you needed. Our coverage for most vehicles is very good, but in rare cases the information for a specific model or version can be lacking. In those cases, we take responsibility and make it right for the customer, including a full refund if needed. If you haven't done so already, please contact us at [email protected]. We'll investigate this and make sure it gets resolved to your satisfaction. Thank you and we hope to hear from you soon.
Worth the money. Did provide insight unavailable elsewhere. Though the manuals and information could be a little more comprehensive.
By Mikel G.
My experience was great because of the great customer service. I had an issue with one of the manuals that I purchased and Jon, with customer service took care of my issues. He got back to me promptly and answered all my questions regarding my issue. The manual that I purchased had most of the information that a service manual should have but some information was not there. Other manuals that I used were older vehicles and all the information was there. The manuals downloaded with no problems and the printer function worked great. The price was also reasonable.
By JeffSki
