Very good...easy to navigate online…
Very good...easy to navigate online information
By YC
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
719 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Repair Surge provides automotive service and repair information covering over 10,000 vehicle models. Repair shops and vehicle owners turn to the online manuals from Repair Surge for the accurate, factory-derived information they count on.
Repair Surge (repairsurge.com) has 719 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
719 approved reviews, newest moderated first
Very good...easy to navigate online information
By YC
Great services highly recommended
By Michael M.
The manual was a big help, along with the electrical diagrams. Helped me trace problem down to a more manageable solution.
By Thomas C.
I purchased the program for my Subaru Ascent. It does give me info. on the codes and what to check to point. For example, it is telling me that after I check the gas cap seating properly to check the two check valves and it tells me where to refer the diagram to but there is no such diagram. Its useless the check valves can be anywhere on the car unless you know what there explaining. Without the pictures or diagrams to explain where on the engine or vehicle you it can be located anywhere. I asked for a refund, because the site claims it is 100% satisfaction guarantee. You can't speak to anyone on the phone its only through leaving a message on the site and I'm waiting on my fourth day and have not gotten either a response of my money back. They did answer in the beginning when I had a problem with being able to get into the site so be careful ?
By Rick S.
Response from Repair Surge· Oct 10, 2025
Hello, thank you for this message. We're not able to locate your support message in our system. Would you please contact us again at [email protected] so we can look into this? We'd love the opportunity to make this right for you. Regarding the manual, it sounds like we didn't have the information you were looking for. We're truly sorry for that. For most vehicles our coverage is very good, but unfortunately there can be issues in rare cases. We'll be glad to assist you with this. Thank you and we hope to hear from you soon.
i got the access to the program. I was first having a difficult time logging on due to the authorization code not being sent which later I found it was and it was fault on my part. I have problems with this service manual i put the OBD code which it does find but after it gives you the steps to follow to repair, but when I try to reference for example the check valve it tells me to check both of them, where? I tried browsing through the section that the manual says for reference and there is no such picture to see. This is not a good technical publication I did find that Factory Manuals is excellent it will give you pictures and tell you how to repair the car and you own the program for life. I have been asking for my money back, since they claim they have a 100% satisfaction guarantee and I'm still waiting I'm on my second day.
By Enrique S.
Response from Repair Surge· Oct 10, 2025
Hello, thank you for this feedback. We're truly sorry for the delay in responding to your support request. We've located your support message and sent a response. Thank you for the opportunity to investigate and resolve the issue! Please don't hesitate to follow up if we can be of any further assistance.
I’ve been trying to get in contact with someone with this company to help me for 5 days and no one has responded. If they would have a better customer service, everything else would be fine
By Lamarr D.
Response from Repair Surge· Oct 10, 2025
Hello, thank you for this message. We acknowledge that our response was delayed because of a support backlog. We're truly sorry for that. Your support ticket has been updated at this time. If we can be of any further assistance, please let us know! Thank you.
It’s very helpful. The wire diagrams were a life saver. I was very impressed.
By Queen B.
This was an absolute lifesaver when my truck’s exhaust broke and I was left with melted o2 sensors and the wiring harness to go with it. Once I started to get that fixed it seemed like anything and everything that could go wrong did go wrong…and if it hadn’t been for the advice of others having experienced similar things and seeing it on this website.
By INVESTIGATIONS OFFICE OF HBK &.