RentVillas.comReviews of rentvillas.com

We rented a villa in Italy. After paying in full, we were told the villa owner came under financial difficulties and the villa was sold. They offered to refund our money, I accepted that offer and have been ghosted by the numerous employees we have attempted to contact since. After the last "I'll check in with accounting on your refund"...not a word. All of this, of course, i have in writing in an email chain.

I'd give Rentvillas.com minus 5 stars if I could. This California-based company is a total ripoff. In December 2019, we booked a villa in Tuscany for a week for this past September of 2020. When Covid hit we were hopeful that by September things would pass and it would be okay to travel to Italy, but of course that didn't happen. The E.U. and Italy as a part of it, prohibited travel from the U.S. in late June. We asked for a full refund as we couldn't travel. RentVillas first said that "our money was already spent" -- one of the most ridiculous comments I've ever heard in such a situation. Then they tried to offer us a voucher, which we refused, and then tried offering us just 40% of our rental fee as a refund, saying this was their cancellation policy. However, WE didn't cancel, we were prohibited from traveling to Italy. This was totally outrageous and unacceptable and contrary to their refund policy, which states: "RENTVILLAS.COM is unable to honor your booking, for reasons outside of its control, including without limitation as a result of weather or other acts of god, labor disputes, or other force majeure events, or as a result of actions taken by the owner of the property, RENTVILLAS.COM will use its best commercial efforts to locate a like property at a similar price. If we are unable to locate a substitute property acceptable to you, RENTVILLAS.COM will refund any amounts actually paid by you to RENTVILLAS.COM." Their policy says they'll refund "ANY AMOUNTS ACTUALLY PAID" not 40%. Basically, RentVillas.com was trying to perpetrate a fraud, and contrary to their own policies by keeping 60% of our money paid to them. RentVillas.com is one of the worst travel companies I've ever dealt with. I would NEVER consider using them again.They require you pay upfront and then won't even honor their own policies. We eventually got our money back after disputing the charge on our credit card, but it wasn't an easy process. Again, NEVER consider using this company. They are a total ripoff.

Refused to refund 25 percent of our deposit on trip to Italy after the airlines stopped flying there and the country closed down due to the coronavirus pandemic. Received full refunds from everyone else except RentVillas! They were recommended by Ric Steves ......very disappointing!! Dr Tom B

We have had two very pleasant and successful villa rentals through RentVillas.com. The photos, the amenities enumerated, and reviews provided gave us an accurate assessment of what we were to expect on our arrival at both villas. Tom & Judy, Ontario

We had a wonderful week at Villa Morella in Positano. It is a comfortable, authentic Italian villa with a gorgeous view. Location is ideal for shopping and dining.

We recently rented an Italian Villa through RentVillas. We started the process a year in advance and the representatives at RentVillas were there every step of the way! From the start, they guided us through the process and they made sure we were aware of all the additional individual charges associated with our rental. If the rep we were dealing with was not in at the time of an inquiry, another representative always got back to us in a timely manner. They made us feel very secure about our international venture and choice of property. We would highly recommend RentVillas!

Everyone at RentVillas went way beyond the term service and were incredibly helpful in assisting us plan our first trip to Italy. We had many questions and event planning that were answered and promptly taken care of. Everything from hotels, cars, travel tips and more. Will not hesitate to use RentVillas again

Our experience with RentVillas was great. Not only was our rental exactly as described, our representative was great about providing info to us on things to do in the area, and also helped find drivers for us for several of our excursions. I'd definitely use RentVillas again in the future.