RentReportersReviews of rentreporters.com

Response from RentReporters· Oct 20, 2026

We’re sorry to hear about your experience. Even when rent reporting cannot be completed, work may still be performed on the account through the verification process, including reviewing the information provided and attempting to verify the rental arrangement with the landlord or property management company. Because that verification work is part of the service, an account is not automatically eligible for a refund simply because reporting was not completed. Refund eligibility depends on the circumstances of the account and our Refund Policy. We understand this was not the outcome you expected, and we appreciate you taking the time to share your feedback.

Response from RentReporters· Oct 13, 2026

Thank you so much for sharing this! We’re really glad to hear you saw results so quickly and that our team kept you informed throughout the process. We appreciate the kind words and are excited to see that your experience has been such a positive one so far.

Response from RentReporters· Oct 8, 2026

We’re sorry to hear about your experience. After reviewing the account, we found that the required identity verification process was not successfully completed, which prevented us from moving forward with reporting your rental history to the credit bureaus. RentReporters’ service includes the verification and reporting process, which involves reviewing documentation and completing the required eligibility and identity checks before rent history can be reported. Although reporting was not completed, verification work had already been performed on the account. Refund eligibility is determined according to our Refund Policy and the specific circumstances of each account. In this case, the account did not meet the requirements for a refund. If you have any remaining questions about the account or refund decision, our Customer Support team can review the details with you directly.

Response from RentReporters· Aug 27, 2026

We love hearing that! Making the process simple and stress-free is exactly what we aim for. Thanks for choosing RentReporters and for taking the time to share your experience!

Response from RentReporters· Aug 25, 2026

We’re sorry to hear about your experience and understand your concern regarding the charge and refund request. The $94.95 charge is a one-time setup fee associated with enrolling in RentReporters, not a recurring paid plan. At this time, we’re unable to locate an account associated with the name used for this review. Please email [email protected] with the email address or phone number associated with your account and reference this review so our team can go over the details and work with you to get this sorted out. Update: We understand your frustration. At the time of our original response, we could not locate an account using the name associated with this review. After receiving additional information, we located the account and reviewed its history. The $94.95 charge was the one-time setup fee associated with the enrollment, not a recurring monthly plan. This fee is disclosed on our website and pricing page. Our records do not show an email or cancellation request submitted on the date of the charge. The first documented contact occurred several days later, when our representatives explained how to submit a cancellation request for review. After reviewing the account history and our refund terms, we determined that the setup fee is not eligible for reimbursement and communicated that decision directly.

Response from RentReporters· Aug 17, 2026

We really appreciate you taking the time to leave a review! It’s great to know our service has made a meaningful difference for you. Thanks for choosing RentReporters!

Response from RentReporters· Aug 7, 2026

We’re sorry to hear about your experience. Our refund policy requires that a customer’s initial rent history be reported and the updated credit score be posted before a refund can be requested within the applicable 7-day period. Because that process was not completed on this account, the request did not meet the refund requirements outlined in our Terms of Use. If you have any additional questions, our Customer Support team is available by phone or live chat to review the details with you.

Response from RentReporters· Jul 28, 2026

Thank you for the honest feedback! We’re glad you had a great overall experience, and we appreciate you sharing your thoughts about the app.