Silently dropping leads on the floor
I had 10 inquiries on my property and was confused as to why no one was converting to a tour. I submitted one myself to test, and it turns out Marble isn't responding to them. Worse than useless.
By Michael
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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83 reviews
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Marble offers virtual rental management for long-term rentals.
Marble (rentmarble.com) has 83 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
83 approved reviews, newest moderated first
I had 10 inquiries on my property and was confused as to why no one was converting to a tour. I submitted one myself to test, and it turns out Marble isn't responding to them. Worse than useless.
By Michael
In 18 months, Marble failed to notify me that a tenant was late on rent... twice. They also failed to renew both of my tenant's leases. They did not follow up on maintenance requests and lied to me about their support network in the area; I had to find contractor's for them at all hours of the night. 0/10 would not recommend.
By Dot W.
Response from Marble· Dec 7, 2022
Hi Dot, thanks for sharing your experience with Marble, and we're very sorry you had a negative experience with us. We strive to deliver an excellent experience for all of our customers. Looking at your account, it seems like there was pending actions necessary to keep it in good standing. Please reach out to our support team via email or in-app chat so our team can better understand how to serve you better in the future, if you choose.
Marble has taken a load off my shoulders when it came to managing my property. I cannot stress that enough! Kevin and the rest of the Marble team was also incredibly helpful to help me with navigating this new resource.
By Macee T.
The marble team was very communicative and friendly with responses. They helped me find a advertise, run background checks, signed lease and collected deposit in less than a month. The subscription price is unmatched and i’m getting better service than my old property manager.
By Kevin K.
worst of the worst and the most expensive and very difficult to list
By Elias E.
I have been struggling, as renter interested in one of their houses. The ad is vague about when the house will be ready, and has been for quite a while. There doesn't seem to be a way to actually ask someone about it.
By History B.
My home rented out quickly and their support is great
By park S.
I have had a horrible experience as someone trying to rent a property. No explanation about documents needed. No list of complete information required. Dismissive responses. Apparently there is no way to review what the landlord is viewing to decided on your candidacy for approval. apparently there’s also no way to talk to a live human being. Customer service has been horrible. I don’t see the value.
By John C.