Rent ManagerReviews of rentmanager.com

I used Zillow rent manager to rent a single family home and I must say I was impressed. The service was free unless you want more analytics then you pay$35. I really liked the tenant screening feature. You put in your prequalifying criteria and screen out those that don’t meet it. Out of 90 inquires I only showed the property twice and got a superb tenant. That saved me a tremendous amount of time and gas money since I live 30 minutes away.

#1, lack of on site management.Called ma ny times and no answer . #2.manager very rude and unprofessional #3 we have been here 2 years and Greatly disappointed, we are buying and have to stay. Management told us to take down our fence or we have to move.because we didn'tfill out request to put it up. She told My husband who is handicappedand and became very upset.he told me and i have been trying to get a hold of some one in the managers office and No Response. Please help us find a solution about the fence. We cant move out. Please call me if you can 832 266 2244-----‐‐----‐------------------------------------------------

I paid my rent last month and later found out that the payment wasn't deducted from my bank account and wasn't credited to my rent. I was charged a late fee as a result. I contacted the rental office and was told that while they knew the software wasn't great, it was the best they could find and better than the previous software. He said that when I try to pay it again, the payment will go through immediately and I should see it right away. I then tried to pay my rent, but later reviewed my e-mails where the bank notifies me every time I pay a bill. Guess which transaction wasn't mentioned? I tried to log onto my online banking, and a message told me that another session was logged on somewhere. If so, it wasn't mine! I closed the tab and tried again, this time able to log in. I checked the listed transactions for the day and this one wasn't appearing at all. I had printed the receipt and so can prove that I attempted a payment this time, but my bank is very speedy and if a transaction had come through, it'd show by now. It's also weird that someone was logged onto my account somewhere else. I'm starting to wonder whether this software is secure enough to take payments.

The worse. I have to call the condo management co every month in order to pay user fees. Its ridiculous. Terrible app.

I have made many payments online to various companies and this is the worst I have ever seen. I still haven't been able to login. They don't respond to service calls and the owner-mgr we pay says they can't help. I have now lost $100 in late payment fees and have to go back to paying with checks. Buy a property and don't stay in rentals using rentmanager.

Rent manager is a solid concept, but the user interface is 'clunky' and support is oftentimes unhelpful. They don't even have any templates for a rent increase letter, but they will offer to help you write one. How is this not an option??? Once you signup to use this software the support clock starts and you have a limited time to get personalized support, so make sure you are 100% ready to convert before doing so, and ask them what information you will need when transitioning, so that you can have all this ready when training starts. Otherwise they ask you for data that make take time to put togther and you wind up with an incomplete transition that will cost you time later.

This is designed to collect application fees. I am a property manager. I take applications as needed. Not application before you view a property. They put you on a waitlist to view the property and want you to pay $77 to apply without even knowing if you want the property. Feels like a scam.

There are recurring issues with the publishable documents system giving errors, requiring the user to shut down and log back into the app several times daily when in the middle of important tasks. Rentmanager support is aware of these widespread issues and advised "it just happens there isn't really a way to fix it".