Renters WarehouseReviews of renterswarehouse.com

Worst rental decision ever! These people are pure evil and should not be trusted! Trusting them could ruin your life. They are very unprofessional and 0 help when you need them. Turn around and walk away and find someone else who cares cause they sure don’t

If you are looking for a rental, stay away from Renters Warehouse. They made it very clear that the only way they would bother with answering basic questions was if we put in an application (this while telling us there were several already submitted). They want your application money and nothing else. Ryan Davis stopped responding because we had not put in an application yet - when we expressed strong interest in a home and should have been granted the decency of a response so we could better make a decision. That made our decision to never work with RW again. Horrible customer service. I can imagine how awful it must be to work with them as a tenant. Dodged a bullet.

The monsters who make up this companies realtors aren’t human. Over a $40 discrepancy in income they deny people, steal your application fees, and then let the house sit vacant for months! Not renting to an elderly female on ss disability that will be on the streets soon because of this disgusting company. I hope Trump breaks these scam companies up. People should own and sell they’re own homes and pick good renters using interpersonal skills. Numbers matter more than acquiring a decent tenant! Using this reprehensible company will only further the fall of home ownership in the U.S.A! Avoid these scumbags at all costs!

They are hands-down the most incompetent, unresponsive, and disorganized property management company I’ve ever encountered. -Unapologetic breaches of contract throughout the term of the lease from both them and the landlord. -Communication is abysmal. You’ll send three, four, sometimes five emails just to get a single sentence back — usually days or weeks later, if at all. -Our landlord flat-out told us multiple times that he regrets ever signing with them. -Contractors refused to return for follow-up work, saying they couldn’t get paid or get anyone at Renters Warehouse to return their calls. -Accountability does not exist. Every promise was empty. Every “we’ll take care of it” turned into silence. If you’re a tenant, prepare for constant frustration and complete neglect. If you’re an owner, prepare for your property, tenants, and reputation to suffer right along with you.

Although I had an appointment set up for my move in AND move out inspections, they didn’t show up. They took pictures and video when I was not present, therefore not comparing the two (move in/move out) and charging me for issues present when I moved in (thank goodness I also took pictures & video) I feel by avoiding my being present, they just do & say whatever ever they want in order not to give your deposit back, and that is totally wrong because as I said, I had appointments that they did not show up for!!😡 They docked me for general wear and tear that most of was already present before I moved in (wood stairs worn, doorknobs etc.) Their maintenance is horrible- it’s a huge process and super slow!! DO NOT RECOMMEND

This company hides charges and doesn’t. Pay landlords the rent they collect. I’ve called and spoken to numerous people in renters warehouse and was told I would receive a call back. And did I not and I’m still waiting to get paid on the property I put three ther company. They have been paid and I haven’t been. It’s nice to rent my house out and not see a dime. It’s a sad world we live in the companies can take advantage of common people!!!!

Unacceptable move-in condition and ignored allergy concern I recently rented a property through Renters Warehouse – Hampton Roads, and the experience has been very disappointing. The home was filthy upon move-in — dirty floors, surfaces, and worst of all, pet hair all over the house. I have a severe allergy to animal fur, which made it a serious health issue. They sent me a cleaning receipt when I complained, but it was obvious the home had not been properly cleaned. I provided photos as proof and explained the health risks, but they completely ignored my messages for days. This company clearly lacks responsibility and customer care. If you have allergies or expect a professionally managed property — be careful. I'm currently filing formal complaints with the BBB and Virginia Real Estate Board.

Renters Warehouse backs dishonest landlords and ignores documented evidence. We rented a property owned by Quesia Miranda and managed by Renters Warehouse. After we moved out, they charged us over $5,000 in alleged damages and withheld our entire $2,685 security deposit — even though every single charge was proven false by their own inspection records. The move-in inspection video, recorded and provided by Renters Warehouse, shows the damages were all pre-existing. Despite that, both the landlord and Renters Warehouse have refused to acknowledge their own evidence. One of the most outrageous claims was that we “stole a custom sink grate” — yet it’s clearly shown in the move-out inspection photos. Rather than intervene or act honestly, Shannon Ross, their representative, actively supported these false charges. Renters Warehouse has shown zero interest in fairness, due process, or protecting tenant rights. We’re pursuing legal action, but wanted to warn others: this company is unethical, biased toward landlords, and will not hesitate to support dishonest claims to protect their business relationships. Rent through them at your own risk.