RENTAL24H.comReviews of rental24h.com

Ho noleggiato una macchina 9 posti tramite questo broker a gennaio all' aeroporto di Beauvais. Al nostro arrivo a giugno l'agenzia AVIS che doveva fornire la macchina ci dice che la macchina secondo le loro indicazioni che abbiamo prenotato è una 7 posti. Dopo numerosi contatti con il broker che ha incassato a gennaio l'importo per una macchina di 9 posti non avendo soluzioni abbiamo dovuto per forza prendere la macchina 7 posti disponibile viaggiando per 12 giorni in 6 persone con i bagagli sui sedili. ASSURDO!! Il reclamo che abbiamo fatto al ritorno indicato da un impiegato del broker inviando tutta la documentazione è stato accolto con un esiguo rimborso di 81 euro per la DIFFERENZA DI CATEGORIA!!! IMPOSSIBILE QUESTA DIFFERENZA PER UNA MACCHINA PRENOTA 6 mesi prima. Non tenendo conto della difficoltà che abbiamo dovuto subire viaggiando in questo modo. Pessimo servizio...non consiglio assolutamente di rivolgersi a questo broker!! sconsigliatissimo!!!

Tramite questo broker ho noleggiato da Surprice-Lisbona un van per due settimane in Portogallo. Ho avuto un guasto, ho chiamato sia Surprice che Rental24H e nessuno dei due mi ha mai risposto. Il guasto era dovuto ad un malfunzionamento della spia dell'AdBlue e ho potuto comunque terminare il viaggio e rendere l'auto. Non mi hanno comunque mai richiamato per assistenza. Un guidatore più timoroso potrebbe ancora essere in autostrada ad aspettarli...

If I could give 0 stars I would. This is the ABSOLUTE WORST COMPANY I HAVE EVER WORKED WITH. PLEASE save yourself the headache and hassle and go to another company. I have spent an unnecessary amount of hours with this inept company and still no resolve. I was charged 576.29 as deposit however, the credit was not applied to our rental. I contacted this company and they assured me they would resolve it only for me to get an email stating they will not refund me. Praise the Lord my bank handled the issue. Never booking from them again!!!

Worst car rental company I have ever used and I rent cars 30+ weeks a year. I reserved a van at the Venice Italy airport, my flight was delayed 3 hours and when I arrived they had already given my van away. They were out of cars so I had to rent at a different rental agency at the airport. I returned home to find the full week's rental for the van charged to my AMEX. When I called to dispute they said I was a "no show" so their contract states that shows will be charged the full rental fee. I explained I did arrive and they did not have a van or any car for me. They said sorry, our paperwork says no show, there is nothing we can do. I have disputed the charge through AMEX 4 times and they are still fighting me and will not refund the money on this fraudulent charge. I even have the receipt from the car rental agency next to them at the Venice airport and they say sorry you were a no-show. Completely unethical company.

I paid for a car with insurance before flying to Brazil. When I arrived at the airport, they refused to give me the car unless I paid for the insurance once again. The price was ridiculous and they refused to rent me the car, even though I had all the documentation with me. After the incident, I asked for a refund and it's been almost 2 months and they have not returned my money. Absolute scumbags.

Booked & cancelled a car with fuul insurance from them with full refund condition available anytime before the start date. Got con as car rental was indeed refunded but not the car rental insurance by Alliianz. 24H pushed the onus to refund to Allianz, & they throw a “not refund” condition which is only found in the terms & condition page of the policy sent to me after the booking which was already too late to do anything! On top of that, charges were billed in Euros, so when refunded, lost out on exchange rate. I lost USD21 for this stupid exercise! So, be careful & don’t get con like myself!

Please beware of this operation. They cooperate with local car rental places that attempt to scam renters with a credit card trick - like for us in Bucharest, Romania. Upon trying to retrieve your car, the local agent pretends your card is not functioning or has no funds, and aggressively offers you a cash only option. Upon calling my credit card company, it was confirmed that the transaction was never attempted. Rental24H does know of this practice as there have been numerous reviews of that nature but they keep their payment and do not force the local agents into refunding. Unfortunately a ram shackle operation.

Don't choose this company to rent car. If you change your mind 4 min after booking, because you discover you need to have credit card to collect your car, this company charges you 85£! (information about credit card appears after payment). It was happened to my husband. Car booked on Monday to collect on Wednesday Customer service useless. Looks like scammers or fraud. And this is not a true that other rental companies has the same terms and conditions. We rented car without credit card, using debit card and wasn't any problems.