Avis Budget Group, Inc.Reviews of rentacar.com

As I write this review I'm on holidays… As I write this review I'm on holidays in Teneriffe, we hired a car from this company and unfortunately a bus ran into us we as good renters reported it got told we would have to pay up 625 euros Then confusion took over between customer service and the local branch while counter staff only appeared to have the basic grasp of English when it suited them Ruined the holiday If it was possible to minus rate we would've have

On our trip to Italy, the airport car rental front desk recommended us to draw a damage insurance on the car though it was already drawn and included in the initial on-line booking. They made us believe that this part was yet to be finalized, so we accepted ended up paying for the same twice. On top we needed 2 children seats. These was also requested on the initial on-line booking, but was only to be paid upon actual car handover, which is standard, but we ended up paying triple the rate for these even though the on-line booking stated a maximum. Last, be ware of the airport tax - in Italy it is 18%, which, from out point of view, should have been included in the rate from the beginning - also a way for the car rental company to make the rate look very cheap instead of providing a realistic picture.

On my arrival in Serbia at the Nikola Tesla airport the clerk working first tried to con me into paying extra as he claimed he was doing overtime for me, this was false as I have checked before booking if the office will be opened at that hour or not, he was just trying to make some extra cash. After I confronted him that there should not be an extra charge as the booking said so in the first place he accepted to continue without charging me. After taking possession of the car and driving it for 5 kilometers or so one line from the fuel gauge went down, I knew right there that I was stolen for gas but after doing a full fill up and driving for about 60 kilometers before the line went down I was convinced that they stole the gas, probably driving for their own interest. The above are a reality and and very despicable behavior of employees that bring shame to the name of your company and to their country, tourists need to be welcomed not conned. This was reported to their office but they replied that none of it was true and I was "vulgar and coarse" in dealing with the clerk who was just a little thief. Appalled how Budget chose to ignore a customer and stick with their lying little thief.

I booked this initially via British Airways/Avios/Avis and ended up with this shambolic shower of **** I tried so many times to contact them. I was either ignored (email attempt - just being passed from pillar to post). Or on the phone completely misled/lied to? All I wanted to know, what if any 'extras' I'd be charged? Needlessly to say on arrival, I was initially asked for an extra £18 per day (approx). I ended up paying about £8 per day extra. Some of it unspecified. Since returning, I'm getting 'cut & paste' responses or being referred to T & C's . But no one is addressing the non/misleading pre booking problems. I'd advise not to use unless you want to pay loads of unknown extras!

I rented a van on the 12/12/18 for 24 hours. On returning the van I was surprised to find that the van had superficial scratches on the passenger side of the van, specifically the sliding door that opens to the rear part of the van. I did not go out to inspect the vehicle with the assisstant at the Birmingham centre as I thought the van was completely normal on return. I had no incidents whilst driving and drove sensibly throughout my rental. As you can imagine I was completely shocked to find this out. I offered to repair the van myself. The repair being for several, very superficial scratches, which having recently received to one of my cars, I know is a simple buff and polish job, and hardly expensive or time consuming. I was not allowed to remove the van from the premises and was informed that this would be done through your repair team. I was quoted £400. This is outrageous. I refused to pay this. You already had my £200 deposit which was not being returned. I refused to sign the acceptance sheet and was informed someone would call me to go through the claims process. Now, monday 17th December, I have had £387 taken from my account, without warning, without communication or discussion. This is very unprofessional, and I did not give my consent for this. Why has this happened? There is no way this cost was incurred in repairing the minor damage, that I was not even at fault for. Yes, I understand that I had the van whilst this occurred, but I was not at fault, and the fact you wouldnt even let me repair it professionally for a fraction of the price is disgusting. I am currently moving house, hence the renting of the van, and I have £0 in my account. Your unconsented transaction has pushed me into my unarranged overdraft, incurring charges. This is absolutely unprofessional, and I hope that you understand that having been a previously valued customer I will certainly not be returning again. You cannot take funds that have not been agreed, especially when agreed that a discussion would take place before any said charges. I tried to call once these charges were made and I could not get through after being on hold for 20 minutes. I then tried your formal website complaint form, which just doesn't work. AVOID.

The worst car rental company ever. Avoid. You will be charged so many extras that an expensive alternative is better. The service is the worst.

Nous sommes un groupe d'amis qui avons décidé, pour notre séjour à Naples, de réserver un véhicule de 6 personnes chez Avis.Budget via Rentacar. Mon amie a réservé un véhicule avec la possibilité d'avoir 2 conducteurs. Elle s'est inscrite comme 2ème conducteur et a payé avec sa Mastercard afin de ne pas payer d'assurance. Arrivés à Naples nous avons été confrontés à un employé d'Avis qui nous a carrément escroqué. Il a de lui même pris l'initiative de changer le nom du réservataire. Il a mis le contrat au nom de la société du mari de mon amie, a refusé de prendre la CB de celle-ci, nous obligeant à payer une assurance. Tout cela dans un italien-anglais difficile à comprendre. Nous avons essayé de lui expliquer que nous n'avions pas besoin de payer d'assurance mais peine perdue. Ayant besoin de véhicule nous avons capitulé. Lorsque nous avons rendu celui-ci nous avons été facturés de taxes supplémentaires ce qui a carrément doublé le prix de la location. A notre retour France mon amie a écrit à Avis/budget en expliquant la situation. Malheureusement pour nous, ceux-ci n'ont rien voulu entendre et nous ont répondu que nous avions signé un contrat. Nous avons eu beau expliquer que ce contrat n'avait rien à voir avec celui conclu sur internet via rentacar, Avis.Budget n'a rien voulu savoir. La seule chose qu'ils ont offert est un surclassement pour une prochaine location ! Autant dire rien car nous ne réserverons plus chez eux. Alors si vous avez besoin d'un véhicule surtout à Naples, évitez Ais/Budget ce sont des voleurs et ils ne feront rien pour vous à votre retour