Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
123 reviews
RenoFiSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Borrow the most money with the lowest monthly payment for your home renovation. Borrow up to 90% of your future home value with a RenoFi Renovation Loan.
RenoFi (renofi.com) has 123 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
123 approved reviews, newest moderated first
Great experience with RenoFI. Josh and Jessica took good care of us. Very good with communicating throughout the process and ultimately we were able to fund our home renovation project because of the products RenoFI offers.
By John B.
Great experience, we went over my situation and was pointed in the right direction, got a loan, and everything went smoothly.
By BGJ4
My name is mike arnone. I was looking for a HELOC for months. I tried about 20 different companies. They all said the same think. I have to refinance house . I said no way. Then i got a call form josh at RenoFi. He said he can help me get what i needed alot of cash on a HELOC without refinancing the house. I didn't believe him. But me came through. He got me more than I expected he's a good guy I recommended him to a friend of mine and they're going through the process now.Thanks to josh and everyone that helped me out. The house looks great after the remodeling.
By TUFFGUYYAHOO.COM
Jacob made the process so easy. He went above and beyond! Great communicator- always on the ball. I really appreciate everything RenoFi has done to make our renovation easier.
By Justin C.
Jessica and Jacob were great to work with! They kept us informed through out the short process. I highly recommend them for any renovation loan needs.
By Julie A.
We began working with RenoFi before purchasing our home in November 2023, intending to secure a renovation loan. RenoFi assured us that obtaining the loan would be no issue, as long as we provided finalized plans from our remodel company. We gave them all of our information upfront, and with their word, we moved forward with purchasing the house. However, once the plans were finalized six months later, everything changed. The loan officer who had been working with us became unreachable, responding to our inquiries with vague updates like "looks good" or "on the right track" before stopping communication altogether. Two months later, we requested a new loan officer, but the same issues occurred. We were given constant excuses—"waiting on my manager," "I'll reach out after my meeting,"—but no meaningful progress was made. Over the course of a year, we’ve been left in a very difficult financial position, with no loan, no communication, and no accountability from RenoFi. Our experience mirrors the frustration of other customers who feel misled and trapped by RenoFi’s false promises. RenoFi’s lack of professionalism and communication has caused us to waste valuable time and left us searching for another lender. This company operates under unethical guidelines, and we would caution others from trusting their promises.
By Melissa
Response from RenoFi· Oct 2, 2024
Thank you for sharing your experience with us. We’re relieved that we were able to correct course and successfully find a solution for you through our process and we truly regret to hear about the challenges you faced during your journey with RenoFi, and we appreciate your feedback. We strive to provide clear and consistent communication, and it’s concerning to hear that we fell short in this instance. Renovation loans can be complex, and it’s never our intention to leave our clients feeling frustrated or unsupported. We understand how crucial timely updates and accountability are, and your situation highlights areas where we can improve. We sincerely apologize for the delays and lack of follow-up you experienced. Your insights are invaluable as we work to enhance our processes and communication. If you’d like to discuss this further, please reach out to us at [email protected]. We wish you the best in securing the financing you need for your home and appreciate your candid feedback.
I received solid advice and very considerate service from Jacob & Jessica. This is my first major construction project - the renofi team discussed a few possible strategies for me and helped me find & close on a loan that met my needs.
By Nicholas W.
Application was easy to follow and upload the required documents. Jacob was outstanding in his communication and feedback as the process progressed. He displayed professionalism and confidence that made me feel extremely comfortable with this decision. Loan went through without a hitch with no surprises. Much gratitude to Jacob for a job well done.
By Scott W.
