Rentalcars.comReviews of renatlcars.com

rentalcars provided us with the wrong returning car location, which led us to late few hours of return, and then we ended up paying the extra one-day fee to Avis. And still, I had not get refund from their stupid fault .not to mention the wrong location ruined our travel plan.

Very disappointing experience; missed rental pick up by an hour due to delayed travel. Sixt gave car away to walk in customer and had no car to rent me. Sixt agreed to cancel reservation with no charge. Rental cars refused to refund the prepaid rental despite not having been charged by Sixt hiding behind its terms and conditions. Pure profit grab on back of frequent customer. Used to book with them to avoid sth like this to happen. Luckily there are various other aggregators not owned by rental cars / booking.com I will use going forward.

Company is pure scam. I booked with this company, waited 45 mins to get picked up by shuttle, and ended up being told there's no cars available? Paid $160 in advance, now I get no refund because I chose not to wait 3 days for a car and did not contact them right away? Pathetic excuses to scam your money. Save yourself some money and frustration, do not book with this website ever.

What I dislike is being cheated. I booked and paid for a car at 13:00 with a pick-up time at 15:00. However, at 14:50, while traveling by train from Shrewsbury UK to Telford UK to collect the car, I received a call from Drivalia informing me that the car was unavailable. They asked me to pay £80 more for another car or cancel the booking. I told them that if they didn't have the car, they shouldn’t confirm my booking in the first place, one more why you asked me to cancel while it is your responsibility to provide me the car or cancel the booking, not me. They said they couldn't do that as they had no contact with the booking agent. I contacted Agoda customer service, who asked me to fill out a form and wait for a reply. I emphasized that the matter was urgent as I was supposed to have the car by then. I had already traveled to collect it and waiting at the train station for a response was impractical. The representative put me on a long hold and then provided two international phone numbers in Japan, which turned out to be for airplane travel services. With no other options, I had to dispute the payment with my bank. I lost a lot, unable to carry out planned activities over the weekend, as it was Friday and most car rental shops were about to close within two hours and would remain closed over the weekend. I had taken the train to collect the car, while another option was available in Shrewsbury UK at the time of booking but not when Drivalia refused to provide the booked car.

Vi har jagat rental cars i 2 veckor för att få tillbaka våra pengar 3333 swedish crone.

I booked through this company in Bulgaria. The employee of the company in Bulgaria unilaterally decided to cancel the rental. When I made the complaint to Rentalcar, they, without analyzing anything, decided that I should pay for the rented car that I did not benefit from. If you want to make a complaint to them you have 1000 characters available, which are spaces and punctuation marks. If you want to have a discussion with customer service you will not succeed. First of all, they don't answer the phones, secondly, they don't have specific staff for such a thing. At this moment, the only thing I can do is to turn to the Ombudsman and BVRLA.

Lasst es einfach sein. Ich habe genau die selben Erfahrungen gemacht, wie die andere Bewertungen. Ist einfach ein unseriöser Händler. Auf keinen Fall dort buchen.

Do not recommend at all. Upon arrival to Payless Car Rental I was informed there was no car for me and they do not honor 3rd party reservation. Rentalcars.com refused to refund me because I didn't call from rental company. I emailed them once back on the ship. I had extremely limited telephone use in Mexico so I could not reach anyone. Save your money and don't use this company