RemotePCReviews of remotepc.com

After installing the software, it quickly became apparent that it would not work for my needs (you need to install the software on the PC you will be remoting to; knowing the IP info of the PC is not enough). I made a refund request a week ago which has been ignored.

I signed up for the trial, and it would not work on my MacBook. I am looking for an alternative for my company as we are moving from LogMeIn, which is so expensive. However, not once have I been able to achieve a successful remote connection. A sales executive contacts me to offer help, but doesn't do anything to help. The help support people take days to respond to emails and don't read the emails correct (for example, they responded to ask to create a remote session and to let them know a time, I said after 10am on the 3rd, they sent me a link to login BEFORE 10am on the 3rd. I respond to state I already said I can't do before 10am, and again waiting for a reply). Now closing the account. I cannot recommend this service, the customer care and speed of response is appalling and I cannot even rate the software because I can't use it! So many other options out there for something to be this much hard work.