Reliant EnergyReviews of reliant.com

They sent me a letter about renewing my Astros Plan which got me a gift card and an autograph session once a year, in the letter it states "to continue getting your benefits, sign up" NO WHERE IN THE LETTER DOES IT STATE, that by signing up for a 3 year contract, your benefits go from every year to 1 time only. The only thing cust. service says is its on the contract. I told her that it's a bait and switch since the letter states something COMPLETELY DIFFERENT from the contract. She was happy to waive the cancelation fee so I would go away. I was a customer for 27 years!!! I Never made a late payment or missed a payment. RELIANT HAS ABSOLUTELY NO LOYALTY TO IT'S CUSTOMERS. BEWARE OF BAIT AND SWITCH CONTRACTS!!!!!

Reliant took $1000 from my account in one day. Said they'd refund 600 then waited til a week before my next bill was due and credited to my account. And still wouldn't send money back even though it was a week b4 my next bill was due. I don't pre pay but that's what they did even after saying they'd refund. They didn't. That's theft I my book. I do my own budget but they wanted to do it for me I guess. Then lied to me about my refund inorder to withhold my money

I will be going back to TXU the prices for Reliant is crazy and when I was in need of help b/c I was out sick the representative advices me that they do one extension per year and by the way my bill been lately I think that is crazy I thought if I pay the percentage of the bill I would be able to to pay the remaining in two days after the disconnect I was told no I was not eligible for extension are a deferral they give once a year

I am writing to express my extreme dissatisfaction with Reliant's business practices. I recently spoke with Reliant and was shocked to learn about the \$250 transfer fee to move services to another apartment, especially considering that a deposit has already been paid. Furthermore, my elderly father received an initial bill of \$557, which is excessive. Being told that both $250 deposit will only be refunded after a year is unacceptable and not a good business practice. If a \$250 deposit has already been made 25 March 2025, it should be transferable with my father's service. I would never recommend Reliant based on this experience. TXU, on the other hand, is a far superior company. I have talked to this company three times on the behalf of my dad.

I am not one to usually write negative reviews, but my experience with Reliant Energy has been... not so good. I called Reliant in December of 2024 because I was going to be moving into a new apartment that month. I told Reliant that my move in date was going to be 12/10. They understood and said my electricity services would be active by then. I moved into my unit and I had power. Great. I went on Reliant's website to set up my account. It said that my bill would be available within 45-60 days after services start. Great. I kept checking the website for a bill, until eventually Feb/March came around and I still had not received a bill from Reliant. I thought this was odd. So I called Reliant, and was informed that my services were never activated because apparently I did not sign some forms that I was supposed to sign. They said they texted the link to me, but I looked at my messages and did not see anything where it said I had to sign something. Reliant told me that the services were not activated, I didn't owe anything, and asked if I wanted to complete a new enrollment process. I said no because I've had electricity services for the past few months, so I want to find out who my provider is and if I will be getting billed. Reliant understood. Later in March I got a phone call and text from my apartments advising that I will have to pay violation fees because they have been providing electricity to my unit. My apartments told me that I need to find my own electricity provider otherwise I will continue to be charged violation fees for not having electricity services with a company. Ok fine... I didn't sign Reliants paperwork so my services never started (and reliant never contacted me by phone, text email etc to advise that my services had never activated). So whatever... I paid the violation fees to my apartments since they had been providing electricity to my unit all this time and the expense was justified and reasonable. I call Reliant again at the beginning of April to advise that I would like to resolve the issue and try setting up services for the second time now. I spoke with someone who was friendly and helped me create a new account. I thought the situation was resolved. He said I had to email Reliant photos of my drivers license and passport for identity verification, so I did that. He said that Reliant would start providing services to my residence, and that I can go online to check my account to confirm. Fantastic! About a week later, I went online to check, and I was still having trouble creating an online account with my new Reliant account #. So I had to call Reliant back to figure out how I can get logged in to view/pay my bill. The first representative I spoke to had informed me that my services were inactive. I asked if she could explain why, and she couldn't. She said that the most she could do is help me set up a new enrollment for services.. for a 3rd time.. which I did not want to do yet.. Because if I've had an issue not 1, but 2 times, then based on that pattern, I am probably going to have an issue a 3rd time.. so she transferred me to someone else instead. The next rep couldn't clearly explain why my services were inactive either, and informed me that my services had activated for 24 hours only and that I had a bill due for $7.71. I expressed my confusion and frustration - I agreed to a contract with Reliant, the services were activated the day I called, and cancelled one day later, even though I did not authorize the termination of the services. So why were they cancelled? If you are going to charge me for one day of services $7.71 then fine... it's only 8 bucks. but I need to know why the contract that both parties agreed to was suddenly broken and why did no one tell me about it? No one could provide me a solid answer. So I conceded... I guess i'll pay the measly $8 that reliant wants from me. And I encourage everyone to find a different electricity provider to service your home so that you do not have to deal with a similar stressful situation like I went through. Thanks for reading.

The worst electricity company you can get. I bought a new house. First month with 2 household appliances came 165 invoice, the second month 246. And they charge 295 Usd to cancel. I sent them to fuc€ Off

I am incredibly disappointed in Reliant Energy. I have used them for years in the past and rejoined them at my new house in February of 2024 with their Reliant Truly Free Nights 100% Solar 20 plan. After a couple of months with them, they gave me a "special offer" for being a good customer to upgrade my plan to their Reliant Keep Your Cash Nights & Weekends 36 plan. After reading about it, I decided to take the offer thinking of course I would stay committed to them for 2 more years when they were offering me such a good plan with free nights and weekends, an upgrade from just the free nights I originally had. Upon receiving a bill of $746.18 for a small 880sq ft home, I couldn't understand how a measly N&W Discount of $28.05 was the electricity I had used during nights and on weekends. I finally talked to a customer support representative and was informed that apparently my "special offer" was actually a huge downgrade and punishment for committing to them for a longer period. I asked them to change my account back to my original plan with free nights since this one was horrid and was told they could not without me paying the $395 cancellation fee. This is absolutely outrageous. Why would they punish good customers for staying with them longer? All I want is for my plan to be switched back to having free nights since they misled me into thinking I was upgrading my account by accepting their special offer.

Reliant called me with an offer to renew my plan. Since they couldnt send me anything in writing I decided to shop for a new electricity provider and found one that was 20-25% cheaper. Reliant then hit me with a cancellation fee for early termination - so apparently I wasnt quite up for renewal after all. They just wanted to lock me in 6 months before my 3 year plan was up but framed this as a great new offer. Calling them back they wouldnt wave or reduce it (after 30 of 36 months!), couldnt give me my old rate back even if I switched back, and also wouldnt match the new rates I had received from a competitor - they were still 20-25% higher. The call took 43 minutes of my life and they keep saying "I completely understand" and then talking as if they have no clue at all. They couldnt even email me their offers or put it in writing.