Soooooo much better than the company I…
Soooooo much better than the company I used previously.
By RANDALL
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
874 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Who We Are Competency and compassion are our priorities. Not only do we offer top-of-the-line airway management devices and replacement parts, our highly trained and competent staff connects with our customers through professional, attentive servic...
Reliable Respiratory (reliablerespiratory.com) has 874 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
874 approved reviews, newest moderated first
Soooooo much better than the company I used previously.
By RANDALL
I haven't heard from anyone about replacement tubing or face pieces in 8 months
By SCOTT
Response from Reliable Respiratory· Feb 5, 2019
Hi Scott, Someone will be calling you tomorrow. My apologies for your poor experience.
My first in-home consultation with Reliable respiratory was great. They took the time to explain everything and make me as comfortable as possible with the equipment. I have found the follow up stuff was pretty good. I was able to email with them to discuss different mask options and finally found one that works. My biggest negative with them is their pricing. They billed my insurance company more than double the price of some equipment that I can find on Amazon. Masks, hoses, etc. I can buy on Amazon for so much less and then just submit to my insurance company myself. I'm on a plan with a very high deductible so I end up paying for everything out of pocket, and maybe it works out OK for others, but for me, even the "negotiated" rates through insurance were much higher than what I could pay for the exact same brands/models on Amazon. I did email the company twice to ask them about the pricing and never got a response. I'll buy from Amazon now whenever possible.
By LCH
Easy ordering and fast delivery of supplies
By EDWARD
Great company
By JOSHUA M.
Overpriced. Poor service. Unknowledgeable staff.
By Thomas
Response from Reliable Respiratory· Feb 5, 2019
Hi Thomas, I'm sorry you did not have a good experience with us. I would be more than happy to hear your issues and get them resolved if possible. You can reach me at 781-551-3335 ext 3353. Thanks, Jessica
Supplies delivered timely and with no fuss.
By DEBORAH
Great company, good automated technology for ordering - yet have people you can talk to when you want to talk. My last company I used was awful. So happy to be with this company......
By ANDREW