Packaging issue
I have ordered few times and had a positive experience. However the last order was not packaged well and the custom grills came bent at the edges.
By Sunil K.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
198 reviews
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Reliable Hardware Company is a leading U.S. supplier of road case, flight case, and audio-visual hardware. Founded in 1992, we specialize in high-quality latches, handles, corners, casters, aluminum extrusions, speaker grille hardware, and 19-inch rack components for custom builders, AV professionals, and OEMs. Based in California, we proudly serve customers across North America and beyond with fast shipping, deep inventory, and personalized customer support.Our products are trusted by case builders, touring professionals, integrators, and equipment manufacturers who demand durable, road-tested hardware. From recessed butterfly latches and twist locks to strap handles and steel corners, every part we carry is built to perform under pressure. We also offer a full range of black hardware, custom speaker grille solutions, and drawer slide systems to help bring even the most complex designs to life.Reliable Hardware is built on one simple principle: deliver the right parts, fast — with no excuses. Whether you're building for a stadium tour, a corporate install, or a DIY project, we’re your go-to source for professional-grade hardware that won’t let you down.Reliable Hardware — Trusted by Builders. Proven on the Road.
Reliable Hardware (reliablehardware.com) has 198 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 5 reviews with 3 stars · Clear filters
I have ordered few times and had a positive experience. However the last order was not packaged well and the custom grills came bent at the edges.
By Sunil K.
They over charge on their shipping to make money. Advertise a low price and then hit you the shipping.
By Mark J.
Great service and great packaging, but garbage products. The handle was good, but the cabinet corners were awful, with nickel plate flaking off before I even installed them. I'd gladly pay a premium for a good product, but I would never buy cabinet corners here again.
By Geoffrey B.
Response from Reliable Hardware· Jul 29, 2025
Hello Geoffrey! Thank you for your review. I will be reaching out to gather more information on the problem with the cabinet corners. It's not typical to hear the plating flaking off. -Frank
It took longer to deliver than you offer when I ordered.
By David M.
Response from Reliable Hardware· Sep 25, 2024
Hi David! Thank you for your review and we apologize that your custom grill arrived later than you wanted. We were able to ship your grill by the 7 working day deadline stated on our website, but regardless, I understand how frustrating it can be waiting. We thank you for your purchase and hope you still consider us for any future projects you have. -Frank
The item was a bit dented. Had to touch up paint. There was no hardware for installation.
By James G.
Response from Reliable Hardware· Sep 25, 2024
Hi James! I'm very sorry to hear about that. Those speaker grills should not have arrived in that condition, or missing the hardware screws. I've just finished speaking with our shipping dept about this and will be reaching you to you directly to remediate this issue. -Frank