RejuvenationReviews of rejuvenation.com

This company is a scam! Do not buy from them! Spent 260 on 6 hooks, after a Mo th of not hearing anything about the order shipping I asked for a return / order cancellation. No one ever replied, never received the items.

Beautiful hardware, disconnected from reality on service. We bought a $500 door knob a few years ago and a unique interior part recently broke making it unusable. It happens. Customer service picked up on the first ring but informed us they don’t sell replacement parts. So to replace a single part, I need to rebuy the entire set. Either guarantee your work or give me the opportunity to fix it myself.

I was initially impressed with Rejuvenation when I ordered cabinet knobs—the quality and design were excellent. So when it came time to upgrade our door hardware during our exterior renovation, we confidently chose Rejuvenation products. Unfortunately, that turned out to be a big mistake. We spent thousands of dollars on hinges and three full deadbolt sets from the Rejuvenation x Level Bolt collaboration. Despite carefully confirming with Rejuvenation that we were ordering the correct sets for our doors, none of them function as intended. Additionally, some of the finishes scratch *extremely* easily - our brand new oil rubbed bronze doorknob has gold showing through it now in multiple spots. When we encountered issues during installation, I reached out to customer service immediately. The first representative I spoke to was dismissive and unhelpful. When I requested to speak with a manager, I was told I would receive a call within a day or two—but no one followed up. After weeks of waiting, I reached out again and was again promised a manager would contact me. This time, I did receive a voicemail and email, but after multiple follow-ups—four emails and two phone calls over the course of a month—I received no response. Regardless of price, this level of customer service is unacceptable. But for a brand that markets itself as a premium option, it’s especially disappointing. I would strongly advise others to take their business elsewhere.

Staying safe from scammer, I paid £ 39.47 and then scammer changed price on PayPal to £45.00 and scammer not notified me way he changed price, I still waiting for my refund.

Worst customer service ever!!! Sales representative are super rude and won’t give you proper solutions to resolve your problem. I order a pair of kitchen pulls that I miss in order to complete a kitchen renovation project that I had on December 18. The order was supposedly delivered on the 23rd but the package never arrived. I contact customer service and they told me that I had to file a claim with UPS and told them that was not a a satisfactory resolution since I was in a deadline. I try to reach out again and the new sales representative told me that the package was transfer from ups to the local post office and it will arrive now by the end of the week of December 6. I told them that I couldn’t wait since I need it to wrap the project with my clients and ask them to send a new pair with expedited shipping but their answer was that I need it to wait and hang up the chat. What kind of solution is that for a multimillionaire company ??? Does a pair of a kitchen pulls are gonna break their bank ??? Horrible experience. Refrain to Chat with Ricky i have chat with him twice and he’s super rude and uncooperative!!! Won’t recommend buying anything with this company. Go to Crate and Barrel, West Elm or Arhaus instead. They would treat you nice and would try everything that’s in their power to resolve any problem you may experienced.

I ordered 6 "in stock" planters 5 weeks ago- shipping from LA to Texas. First of all - there is no way to track your order. In comparison - I ordered a steel gate that shipped yesterday from Seattle. I can follow the LTL freight progress and know my order will arrive within 10 days. There are no tracking numbers for Rejuvenation and every time you call they can only tell you it is "in transit". Second - they are cheaping out too much on shipping. In comparison - I ordered an outdoor planter 5 days ago and it was already delivered by FedEx yesterday. I'm not sure how Rejuvenation thinks they are helping their brand with this incredibly slow shipping. Third - bait and switch - Rejuvenation first said my planters would be delivered by 5 weeks. Now that we are at 5 weeks - they changed the expected delivery to give themselves three weeks more time (now 8 weeks for shipping!) that I only saw when I logged in to check. No email notification or apology. I will NEVER EVER order from Rejuvenation again. The planters will now arrive after the freeze - so we won't be able to plant our plants in time for the roots to establish and be protected from frost. Just a total waste all around.

I purchased my item in July. It was delivered without me knowing, I received zero notifications. Apparently it's my responsibility to check. The courier returned it after 5 days (again, didn't know it had arrived). I've called multiple times, some reps are nice and seem to know what's going on, others are clueless. Long story short, they have no idea where it is and I'm the one being penalized and out $300. I am still waiting for my refund in October.....do better.

I just bought a house with rejuvenation locks; within a week, the lock failed. The previous house owner says he had the locks put in, and they failed multiple times in the past 4 years. I called the company, and they won't do anything to make it good--no warranty at all. Looks pretty, but nonfunctional, and very expensive.